Salesforce & MuleSoft Manager

Description

DeterTech's purpose is giving greater peace of mind to people and communities, every day – and our CRM and integration platforms are central to how we deliver on that promise for our customers. This role owns the Salesforce \& Integration function from a people, capacity, operational and management perspective, building a well\-structured, motivated team as it grows.

The Salesforce \& MuleSoft Manager will work closely with the Salesforce \& MuleSoft Technical Delivery Manager, who owns technical delivery planning, so that people, capacity and delivery plans stay aligned. This is a foundational hire for the function and will be closely involved in recruiting and shaping the rest of the team.

Please note that this is a hybrid role, with an expectation for candidates to work from the office approximately one day per week.

Key Responsibilities

1\. Team leadership and people management

• Line\-manage the Salesforce \& Integration team, holding regular 1:1s and taking ownership of development and performance management.


• Build a high\-performing, well\-structured team as it grows, playing an active role in recruiting and shaping future roles.


• Support team members' career growth, recognising strong contribution and addressing performance concerns constructively and fairly.

• Own resource and capacity planning across Salesforce/CRM and integration workstreams, balancing business\-as\-usual support, project delivery and continuous improvement.


• Translate organisational priorities into clear team priorities, cascading direction so everyone understands what matters most and why.


• Collaborate with the Salesforce Lead to validate that platform roadmap goals, architectural initiatives, and technical debt remediations are allocated appropriate capacity alongside new commercial feature delivery.

• Act as the primary point of contact representing the Salesforce \& Integration function to senior stakeholders across the business.


• Work closely with the Salesforce \& MuleSoft Technical Delivery Manager to keep people/capacity plans aligned with technical delivery plans.


• Maintain oversight of platform governance, licensing and vendor relationships for Salesforce and MuleSoft.


• Partner with the Salesforce Lead to establish, enforce, and resource robust data governance, security policies, compliance standards, and modern DevOps practices—championing AI\-powered release management, automated testing, and CI/CD tools to accelerate release velocity safely.

• Champion platform\-wide continuous improvement and digital transformation initiatives that leverage DeterTech's Salesforce and MuleSoft platforms.


• Review strategic platform KPIs (adoption rates, system stability, delivery throughput, and data quality metrics) to evaluate overall platform ROI and report progress back to executive leadership.


• Oversee third\-party application evaluation (AppExchange), external consultancies, and vendor contracts alongside IT leadership.

Skills, Knowledge \& Expertise

• Previous experience managing a Salesforce/CRM team.


• A strong working understanding of Salesforce and integration technologies/MuleSoft – you don't need to be the hands\-on architect, but you need to understand the platform well enough to lead the team that is.


• Proven resource and capacity planning experience.


• People management experience, including 1:1s, development and performance management.


• Able to translate organisational priorities into team priorities and cascade information effectively.


• Strong stakeholder management skills and the confidence to represent the function upwards, working closely with the Technical Delivery Manager.


• Proven ability to partner with technical leads to turn high\-level strategic roadmaps into operational resourcing and delivery plans.


• Strong experience of Salesforce platform governance, data security principles, and enterprise change management.

• Experience growing or scaling a Salesforce/CRM or integration team from a small base.


• Familiarity with MuleSoft or a comparable integration platform.


• Experience in a technology, security or field\-service\-led business.


• Familiarity with Salesforce certification tracks to guide team development effectively.


• Understanding of modern Salesforce DevOps architectures and AI\-driven release management platforms (e.g., Copado / Copado AI)

About DeterTech

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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