Salesforce Business Analyst (Warranty)

Excelia is a multinational Consulting, Technology and Professional Services company with over 25 years of experience. We provide services in more than 50 countries across Europe, Latin America and the United States from our 10 own offices.

Do you have experience as a Salesforce Business Analyst (Warranty) and are looking for a new challenge? Then this opportunity is for you!

Position: Salesforce Business Analyst (Warranty)

Location: Porto, Portugal \| Hybrid – 2 to 3 times per month in the office

Main responsibilities:

• Moving the functionality from SalesCore to SalesForce for the warranty for units.


• Define the team and stakeholders to define the specification/KPI's


• Maintain communication within the project team and the business stakeholders.


• Lead the project from business perspective.


• Lead the User Acceptance Test


• Plan the training with the affected locations and verify the effectiveness.

Requirements

• 2\+ years of proven experience as Salesforce Business Analyst in the Warranty

• Salesforce Service and CRM.


• Knowledge of SAP systems.


• Case and complaint management tools.


• Data migration and reporting basics.


• Integrations \& UAT.


• Tools such as Azure DevOps and Confluence.


• Strong knowledge of complaints / case management processes.


• Hands\-on experience with CRM platforms, preferably Salesforce.


• Ability to create business and functional requirements, process flows, user

• Solid understanding of system integrations, data migration concepts, reporting,

• Experience in transformation, migration, or CRM implementation projects.


• Fluency in English (mandatory)

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