Sales & Services Assistant
Overview:
Who are we?aparto is an accommodation and student experience provider based in the UK and Ireland, providing amazing experiences in all of our communities by investing in our people, our facilities and our brand. We believe in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents and our business partners. We aim to provide safe, fun places to live and work.
Responsibilities:
Role Profil
This role might suit someone who is friendly, reliable and has great attention to detail. You will be a hardworking, determined and enthusiastic individual with a knack for communicating with students. To provide sales, customer service and administrative support to the aparto team* To manage all general student related queries including responding to letters and emails.
- To provide weekly performance related information for sharing with the management team.
- To ensure that the show flat is kept clean and tidy at all times in readiness for viewings.
- To make appointments and assist with viewings of the show flat to interested students.
- To participate in face to face marketing activities at student fairs or leafleting in key areas.
- To inspect flats, room and kitchens during our turnaround period.
- To be flexible on hours.
- To work occasional evenings or weekends for events and fairs.
- To work occasional weekends on a Rota basis during the busy months
- To assist with the summer turnaround period; to include resident check outs and check ins.
- To prepare the documentation and arrival packs for all new residents.
- To answer all enquiries via telephone and email.
- To meet and greet customers and external visitors.
- To manage, improve and update the office information systems including contact databases and paper files.
- To carry out any ad hoc duties.
Person Specification
The below underpins the service provided by aparto; our values. We have great people who put the customers first at every opportunity. They will always be encouraged to have fun whilst remaining dedicated to always improve our service.* Friendly and approachable
- Can do attitude to
- Able to communicate effectively with people at all levels (orally and in writing).
- Good problem solving skills / ability to use own initiative
- Responsive to all queries
- Influencing skills and a professional approach
- Student accommodation experience
- Customer service experience
- Basic CRB Disclosure
- Outgoing and happy member of a team
- Enthusiastic
- Willingness to get involved in social functions i.e. Halloween, Christmas and Student Open Days etc.
- A desire to learn and to continually develop
- Willing to attend relevant training days/sessions
- Willing to seek feedback and review ways to do things better
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93\.2 billion¹ of assets across such property types as living, office, retail, mixed\-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65\-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024\. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023\. *We are an equal opportunity employer and support workforce diversity.* *No calls or emails from third parties at this time please.*
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