Sales Office Team Leader

Sales Office Team Leader – Holiday Inn DoncasterLocation: Holiday Inn Doncaster A1 (M), Jct.36, High Road, Doncaster, DN4 9UX
Salary: £28,500–£29,000 per annum, depending on experience
Hours: 40 hours per week
Department: Sales \& Marketing
Reports to: Sales Manager
Job Type: Full\-time, permanent

Bring Your Personality to Hospitality \- Drive Sales and Your Team

At Holiday Inn Doncaster, we believe in delivering True Hospitality for Good—making everyone feel welcome, cared for and recognised. Hospitality is about people. We are looking for a confident, positive and engaging individual who will bring their own personality to the role, build genuine relationships and encourage others to do the same.

Whether you are motivating a colleague, welcoming a client, conducting a hotel show\-round or following up an enquiry, your warmth and individuality will help create natural connections and memorable moments of delight.

About the Role

As Sales Office Team Leader, you will lead by example and help create a positive, collaborative and motivated sales environment. You will support the Sales Manager in delivering the hotel’s commercial strategy while keeping the team focused on proactive selling, excellent client service, effective follow\-up and strong conversion.

Working across corporate, leisure, group, meetings, conferences and events business, you will help develop client relationships, identify new opportunities and ensure that every enquiry receives a warm, professional and personalised response. This role combines hands\-on selling with day\-to\-day team leadership. You will need the confidence to generate business yourself while also coaching, encouraging and supporting colleagues to achieve their goals.

What You’ll Be Doing

• Leading, motivating and supporting the Sales Office team to achieve revenue, activity and conversion targets.


• Supporting the Sales Manager with the delivery of sales plans, commercial priorities, forecasting and performance reporting.


• Creating a positive and collaborative team culture where colleagues feel comfortable sharing ideas, learning and celebrating success.


• Leading by example and demonstrating enthusiasm, professionalism, accountability and a proactive approach to sales.


• Setting clear daily and weekly priorities and ensuring that enquiries, proposals and follow\-up activity are handled promptly.


• Coaching team members to develop their confidence, product knowledge, client\-service skills and sales ability.


• Recognising and celebrating success while helping the team learn from lost or declined business.


• Generating new business across the corporate, leisure, group, meetings and events markets.


• Managing and developing key accounts through regular communication, client meetings, site visits and relationship\-building.


• Conducting hotel show\-rounds and presenting the hotel’s facilities with confidence and enthusiasm.


• Monitoring the sales pipeline and helping the team convert more enquiries into confirmed bookings.


• Reviewing lost and declined business to identify learning points and opportunities to improve conversion.


• Creating professional proposals and ensuring clients receive accurate, timely and personalised communication.


• Identifying opportunities to upsell bedrooms, meeting packages, events, food and beverage services and extended stays.


• Representing the hotel at networking events, trade shows, sales missions and local business meetings.


• Monitoring local market trends, competitor activity and changing levels of demand.


• Working closely with the Sales Manager, Revenue and Marketing teams to support pricing strategies, promotional offers and targeted campaigns.


• Maintaining accurate CRM records, sales activity reports, forecasts and key performance indicators.


• Supporting the Sales Manager with budget planning, forecasting and performance monitoring.


• Working collaboratively with Revenue, Reservations, Reception, Food and Beverage, Meetings and Events, and the wider operational team.


• Ensuring client requirements are accurately communicated so that the experience delivered matches the promises made during the sales process.


• Following up after events and stays to gather feedback, strengthen relationships and identify future opportunities.


• Acting as a Holiday Inn and IHG brand ambassador in every interaction.

We are looking for someone who combines commercial focus with warmth, confidence and positive energy. You will ideally have:

• Previous experience in hotel sales, hospitality, meetings and events, account management or a related commercial role.


• Experience of leading, coaching, supervising or motivating colleagues.


• A proactive approach to generating leads, following up opportunities and converting business.


• Strong communication, relationship\-building, presentation and negotiation skills.


• The confidence to engage clients face\-to\-face, over the telephone and through written proposals.


• A positive, supportive and collaborative leadership style.


• The ability to motivate others while remaining hands\-on and accountable for your own sales activity.


• Strong organisational skills and excellent attention to detail.


• The ability to manage competing priorities in a busy sales environment.


• Experience using CRM, hotel reservation or sales systems.


• Confidence interpreting sales reports, forecasts, conversion data and performance indicators.


• The ability to use initiative and identify new commercial opportunities.


• Flexibility to attend occasional evening or weekend events according to business needs.


• A genuine passion for hospitality and creating memorable experiences.

• Professional development and opportunities to grow your hospitality career.


• Employee discounts on hotel stays and services.


• Discounted or free food while at work.


• Free on\-site parking.


• Access to the on\-site gym.


• Employee referral programme.


• A supportive hotel team where your ideas, contribution and individuality are valued.


• The opportunity to make a genuine impact on the hotel’s commercial success.

If you are commercially focused, enjoy bringing out the best in others and understand the importance of genuine human connections in hospitality, we would love to hear from you. When applying, tell us about your experience, what motivates you and what you would bring to our team. Bring your energy, ambition and leadership skills to Holiday Inn Doncaster—and help us deliver True Hospitality for Good.

*We reserve the right to close this vacancy once we have received sufficient suitable applications, so early applications are encouraged. Due to the volume of applications we receive, if you have not heard from us within five working days, please assume that your application has been unsuccessful.*

Pay: £28,500\.00\-£29,000\.00 per year

Benefits:

• Company events


• Employee discount


• Free fitness classes


• Free parking


• On\-site gym


• On\-site parking


• Referral programme

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