Sales & Membership Manager

This is not a front desk job. This is a sales\-first, commercially minded role for someone who wants to own the numbers and drive real growth. You will be the engine behind our membership sales and retention — responsible for generating leads, converting enquiries, building corporate partnerships, and making sure every new member stays with us.

What You'll Own

Sales \& Membership Growth

• Drive new membership sign\-ups, this is your primary KPI


• Manage the full sales funnel: leads, show\-arounds, follow\-ups, conversions


• Follow up every enquiry, minimum 3 touchpoints per lead


• Run outbound campaigns (corporate, local businesses, referral schemes)


• Hit and exceed monthly join targets

Retention

• Own the first 30\-day member onboarding journey


• Identify at\-risk members before they cancel and intervene


• Drive referral schemes and member engagement programmes


• Track and improve retention rates month on month

Commercial \& Partnerships

• Build and manage corporate membership partnerships across Harrogate


• Develop relationships with local employers, schools and health workers


• Identify secondary revenue opportunities (small group training, bolt\-ons)


• Support pricing and promotional activity in line with growth targets

Reporting \& Insight

• Daily tracking of leads, conversions, net member numbers and yield


• Weekly reporting to management on sales performance vs target


• Use data to identify what's working and where to focus effort

We reward performance generously. The bonus scheme is built around the metrics that matter most:

• Per new member signed above monthly target — tiered bonus per head


• Monthly retention bonus, paid when retention hits threshold


• Quarterly target bonus, when rolling 3\-month target is achieved


• Annual performance bonus, tied to year\-end membership and revenue targets

Pay: From £26,000\.00 per year

Benefits:

• Company pension


• Employee discount


• On\-site gym


• On\-site parking


• Store discount

Experience:

• Sales/Gym Membership: 1 year (required)

Work Location: In person

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