Sales Executive

We have an exciting new opportunity for a Sales Executive to join our dedicated and successful team in the North West region.

The role provides a structured pathway for career development through our Sales Excellence Training Programme enabling you to gain knowledge, skills and confidence that will support our end\-to\-end Customer Journey.

Main Duties and Responsibilities:

1\. Achievement of Sales KPI’s:

· Assist the achievement of development reservation, legal completion and forward sold targets

· With support of the Sales Executive, manage negotiations with a focus on minimising incentives whilst maximising price performance

· Gain knowledge and support reservation management to minimise days to exchange, mitigate risk, and maintain a low cancellation rate

· Capture full customer information and develop knowledge of available schemes to assist sale conversions

2\. Support the delivery of 5\* customer service and experience:

· Assist with show home demonstrations, effectively promoting Story Homes’ unique specification and key selling points

· Gain understanding and demonstrate the ability to identify customer profiles and tailor your approach to build rapport

· Effectively identify customer requirements, providing relevant information and proactively managing objections with a positive approach

· Maintain effective customer communication in line with the lead management plan and Customer Journey

· Build and apply knowledge of the Consumer Code to effectively manage customer expectations throughout the sales process

· Support customer appointments for choices, upgrades, and optional extras by providing guidance and learning to help customers make informed decisions, whilst observing opportunities to upsell additional features

· Assist in responding to customer enquiries in a prompt and professional manner, demonstrating effective communication, whilst learning to align interactions with the Customer Journey

· Support the Sales Executive and Production team with pre\-legal inspections, new home demonstrations, and handovers, while developing knowledge to help ensure customers understand their new homes

3\. Support the delivery of Story Homes quality standards:

· Assist with regular plot checks and key stage inspections, identifying and reporting any quality or presentation issues to the site team and management, whilst developing an understanding of the new home building process

· Regularly review and maintain site and sales presentation standards, highlighting any improvement areas

· Take part in weekly Production/Sales meetings, working effectively as a team to discuss and deliver high standards of presentation, providing support with any actions

· Proudly represent Story Homes and the company values to all customers and colleagues

· Ensure full compliance with uniform and personal presentation standards to reflect the company’s commitment to professionalism and high\-quality

4\. Provide accurate and timely information and data to customers and colleagues:

· Understand requirements and importance of providing accurate and up to date information, with all Customer Journey information recorded on the CRM system

· Gain an understanding of the conveyancing process and demonstrate how to liaise and communicate effectively with external bodies such as solicitors and financial advisers

· Proactively build knowledge of regional competitors and assist in producing accurate, timely monthly competitor reports

· Support the Sales Executive and Marketing and Communications team by identifying potential customer stories, testimonials, and feedback from marketing campaigns to support content development and inform future marketing strategies

5\. Compliance with training and regulatory bodies:

· Proactive completion of the Sales Excellence Training Programme within the required timeframes

· Proactively identify and communicate individual training needs to the Sales Manager to support your growth

· Develop comprehensive knowledge of relevant industry regulations, demonstrating full compliance

· Understand Health and Safety policies and procedures, ensuring full compliance with all requirements and actively promoting a safe working environment

· Develop an understanding of how to explain and demonstrate working drawings

· Learn and demonstrate full compliance with Story Homes’ procedures, processes, and policies

· Develop a full working knowledge of the Production process, demonstrating the ability to explain this

The successful candidate will play an important role in supporting the Story Homes Vision of providing an exceptional sales experience for every customer.

You will work collaboratively with colleagues to meet shared goals whilst developing your own capabilities.

We are seeking an individual who has excellent communication and organisational skills, is personable, confident, approachable and professional. You will have a caring and supportive attitude. You may have a background in hospitality, retail, recruitment, the airline industry – or any customer facing role. You will have the ability to connect with people, show a willingness to learn and embrace new technology and ways of working.

If you are motivated and eager to develop a successful career in sales, we would love to hear from you.

Job Types: Full\-time, Permanent

Benefits:

• Additional leave


• Company pension


• Cycle to work scheme


• Free parking


• Health \& wellbeing programme


• Life insurance


• Private medical insurance

This listing is from indeed. View original listing ↗