Sales & Customer Service Administrator
Sales \& Customer Service Administrator
Location: MobilityCo Head Office, Congleton, Cheshire
Job Type: Full\-Time, Permanent
About MobilityCo
MobilityCo is a growing UK mobility and healthcare equipment retailer, helping customers find products and solutions that improve their independence and everyday lives.
We support customers through our ecommerce website, telephone sales, showrooms and home assessments, backed by our Head Office, warehouse, delivery and aftersales teams.
As we continue to grow, we're looking for a confident, organised and customer\-focused Sales \& Customer Service Administrator to join our Head Office team.
About the Role
This is a busy and varied role at the heart of our sales and customer service operation.
You'll be one of the main points of contact for customers via telephone, email and live chat, helping with sales enquiries, orders, delivery updates and general customer issues.
You'll also work closely with our Sales, Warehouse, Logistics and Aftersales teams to make sure information is communicated effectively and customers are kept informed.
We're looking for someone who can take ownership of their workload, communicate confidently and remain organised and professional when things get busy.
Key Responsibilities
- Answer inbound customer calls, emails and live chats
- Handle product and sales enquiries
- Process telephone orders and assist customers with purchases
- Record and manage new sales leads within our CRM
- Support Sales Advisors with enquiries, quotations and follow\-ups
- Provide customers with order and delivery updates
- Liaise with suppliers, warehouse and delivery teams regarding order progress
- Manage straightforward customer issues and escalate where necessary
- Follow up outstanding enquiries and customer actions
- Arrange showroom appointments, demonstrations and home assessments
- Maintain accurate customer, order and CRM records
- Update Shopify orders and customer information
- Manage shared Outlook inboxes
- Communicate internally using Microsoft Teams
- Ensure important information is communicated between Sales, Warehouse, Logistics and Aftersales
- Assist with general sales and Head Office administration
We're looking for someone who is confident with customers, highly organised and comfortable working in a busy, fast\-paced environment.
Ideally, you'll have:
- Previous customer service, sales administration, ecommerce, telesales or similar experience
- Excellent telephone and communication skills
- Strong written communication
- Good organisation and attention to detail
- The ability to multitask and prioritise effectively
- The ability to remain calm and professional under pressure
- Good problem\-solving skills
- A proactive, positive and team\-focused attitude
- Confidence using computers and learning new systems
The Person We're Looking For
We're looking for someone who takes ownership of customer enquiries.
If a customer needs a delivery update, you'll find out. If an order has an issue, you'll help move it forward. If a customer wants to purchase something, you'll assist them or connect them with the right Sales Advisor.
You'll need to be comfortable managing several things at once while maintaining a friendly, professional and helpful approach.
What We Offer
- Full\-time, permanent position
- Monday–Friday working environment
- 20 days’ annual leave plus bank holidays
- Head Office based role
- Full product and systems training
- Staff discount
- Free on\-site parking
- Supportive and friendly team environment
- Opportunities for development and career progression within a growing business
If you're organised, confident with customers, comfortable using technology and enjoy working in a busy sales and customer service environment, we'd love to hear from you.
Apply today to join the MobilityCo team.
Pay: £32,000\.00 per year
Benefits:
- Employee discount
- Free parking
- On\-site parking
- Sick pay
- Store discount
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