Sales and Operations Coordinator (Maternity Cover)

Location: Pocklington, Yorkshire
Contract Type: Fixed\-Term Contract (Maternity Cover)
Duration: up to 12\-months
Salary: £16,000 per annum pro rata (based on a full\-time equivalent salary of £28,000\)
Hours: Monday to Friday, 7:30am \- 11:30am (20 hours per week)
Role: Office Based – Warrendale Wagyu HQ
Start Date: ASAP

About Warrendale Wagyu

At Warrendale Wagyu, we are passionate about producing Britain's best\-tasting beef. Through a commitment to exceptional animal welfare, sustainable farming practices, and industry\-leading standards, we have built a reputation for delivering premium Wagyu beef enjoyed by customers across the UK.

As a growing and ambitious business, we pride ourselves on innovation, quality, and the dedication of our team.

About the Role

We are seeking a motivated and experienced individual to join our team on a fixed\-term basis to provide maternity leave cover.

This is an excellent opportunity to make an immediate impact within a supportive and collaborative environment. The successful candidate will be responsible for maintaining continuity across key projects and day\-to\-day operations while contributing to the ongoing success of the team.

Key Responsibilities

• Accurately process and log daily orders across both B2B and D2C channels, ensuring all customer requirements are captured and fulfilled efficiently.


• Provide excellent customer service, responding to enquiries via phone and email in a professional and timely manner.


• Maintain and update order, customer, and stock information using Excel and internal systems.


• Prepare and manage DPD product labelling and shipping documentation to support smooth order dispatch.


• Work closely with the Sales and Butchery teams to coordinate orders, production schedules, and customer deliveries.


• Assist with resolving customer queries, delivery issues, and order amendments.


• Support the wider team with administrative tasks to ensure the efficient day\-to\-day running of the business.


• Ensure accuracy and attention to detail across all order processing and customer communications.


• Warrendale Group Fleet Management, looking after all company vehicles

The ideal candidate will have:

• Previous experience in an administration, customer service, or order processing role.


• Strong customer service skills and a professional telephone manner.


• Good working knowledge of Microsoft Excel and confidence using computer\-based systems.


• Excellent organisational skills with strong attention to detail.


• The ability to manage multiple tasks and work effectively in a fast\-paced environment.


• A proactive approach and willingness to work collaboratively across departments.


• Strong communication skills and the ability to build positive working relationships with colleagues and customers.

• Experience within the food, agriculture, FMCG, or logistics sectors.


• Familiarity with courier systems, including DPD.


• Experience working with B2B and B2C order fulfilment processes.

• Supportive and inclusive team culture


• Opportunity to gain valuable experience within a dynamic organisation


• Health Cash Back plan


• Enhanced Holiday entitlement


• Salary Sacrifice pension scheme

Benefits:

• Casual dress


• Company events


• Company pension


• Employee discount


• Free parking


• On\-site parking

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