Sales and Customer Service Administrator
Job Summary
Date posted: 17 June 2026
Salary: Up to £28,000 per year (depending on experience)
Job Description
We are seeking an organised and customer\-focused Sales \& Customer Service Administrator to support our sales operations and provide excellent service to our customers. The role involves processing orders, handling customer enquiries, coordinating deliveries, and resolving service issues while ensuring a smooth and efficient customer experience from order through to delivery.
This position requires someone who thrives in a fast\-paced environment, can manage multiple priorities, and is confident working independently while maintaining a high level of accuracy and professionalism.
Key Responsibilities
- Process customer orders, quotations, and related sales documentation accurately and efficiently.
- Respond to customer enquiries via phone and email, providing updates on orders, stock availability, and delivery schedules.
- Maintain and update accurate customer records using CRM systems and Sage.
- Coordinate deliveries and liaise with multiple courier providers.
- Monitor order progress and proactively communicate updates to customers.
- Manage and resolve delivery issues, including raising and tracking courier claims.
- Support the sales team in maintaining strong relationships with customers.
- Prioritise workload effectively and adapt to changing business needs in a fast\-moving environment.
- Previous experience in a sales administration, customer service, or similar fast\-paced administrative role.
- Strong communication and interpersonal skills.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple tasks and priorities independently.
- Confident using Microsoft Office and order processing systems.
- Ability to work accurately under pressure and meet deadlines.
- Experience in trade, wholesale, manufacturing, logistics, or distribution environments.
- Working knowledge of Sage 200 or similar accounting/ERP systems.
- Experience managing deliveries, stock coordination, and courier providers.
- Experience handling customer service escalations and courier claims.
- Experience managing CRM.
- Ability to suggest and support alternative solutions when stock or supply issues arise.
What We Offer
- Competitive salary
- Pension scheme
- Training and development opportunities
- Supportive team environment
- Career progression opportunities
Benefits
- Employee discount
- Free parking
- On\-site parking
Work Location: In person
Job Type: Full\-time
Pay: Up to £28,000\.00 per year
Benefits:
- Free parking
- On\-site parking
- administration: 1 year (required)
- driving licence and own transport (required)
- Lancaster LA2 9JX (required)
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