Sales Administration Team Leader

Flegg Projects is a leading transport and machinery installation company, providing services predominantly across the UK and Ireland. We pride ourselves on delivering first\-class customer service and maintaining the highest operational standards.

The company has recently become a subsidiary of Ainscough Industrial Services, one of the UK’s largest privately owned industrial engineering companies. Our dedicated team plays a vital role in ensuring full operational functionality while maintaining compliance and a renowned level of service.

Due to continued growth, we are looking for a hardworking, self\-motivated, and enthusiastic individual to join our expanding team as a Sales Administration Team Leader.

About the role

We are looking for an organised, proactive and customer\-focused individual to oversee the day\-to\-day performance of a busy sales administration function. This role is ideal for someone with strong administration experience, proven leadership skills and the ability to support both customers and internal teams in a fast\-paced commercial environment

Key Responsibilities

• Lead, support and motivate the sales administration team to ensure high standards of service, accuracy and efficiency.


• Oversee order processing, quotations, customer records, invoicing support and general sales administration activities.


• Act as a key point of contact for escalated customer queries and work closely with internal departments to resolve issues promptly.


• Monitor team workloads, allocate tasks effectively and ensure deadlines and service levels are consistently met.


• Maintain accurate systems, reports and documentation to support sales activity and business performance.


• Identify process improvements to increase productivity, reduce errors and enhance the customer experience.


• Provide training, coaching and day\-to\-day guidance to team members, helping them develop their skills and confidence.


• Support management with reporting, KPI tracking and continuous improvement initiatives.

• Previous experience in sales administration, customer service or commercial administration.


• Experience leading, supervising or mentoring a small team.


• Excellent organisational skills with the ability to manage multiple priorities.


• Strong attention to detail and a commitment to accuracy.


• Confident communication skills, both written and verbal.


• A professional and solutions\-focused approach to customer service.


• Proficient IT skills, including Microsoft Office and experience using CRM or ERP systems.


• The ability to work under pressure and maintain a positive, supportive team culture.


• You must also align with the company’s core values: Teamwork, No Nonsense, Commitment, Attention to Detail, Hard Work, Fairness

• 24\-days annual leave plus public holidays (increasing with length of service)


• Company pension scheme with increasing employer contributions based on length of service.


• Training in relevant systems and processes.


• A supportive and rewarding team environment.


• Company events.


• Critical illness cover, mental health support and death in service cover.


• Rewards scheme and annual bonus.


• Annual pay review

Pay: £36,000\.00\-£40,000\.00 per year

Work Location: In person

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