Retentions Advisor

LTK Consultants Ltd is a leading Automotive Consultancy company specialising in multiple digital online platforms within industry leading manufacturers. As an outsourced business, high standards of delivery are imperative in order to keep our clients and customers satisfied. We represent well known quality brands such as Peugeot, Citroen, DS, Vauxhall and Fiat.

(40 Hours per week)

Mon\-Fri 8:30am – 5:30pm/9:00am\-6:00pm

Saturday (1 in 4\) 8:30am – 12:30pm/9:00am\-1:00pm

Location: Birmingham Business Park, B37 7YE

Salary: £26,500 pro rota \+monthly bonus

The Role:

• Inbound and outbound calls, scheduling customers in for their MOT, Services and Recalls on vehicles


• Upselling additional products to benefit the customer vehicle where needed


• Providing outstanding customer service and answering any queries regarding vehicle issues


• Inputting customers details accurately and scheduling time slots for appointments in the dealerships using CRM Systems


• Hitting daily, weekly and monthly KPI's and targets to ensure a monthly bonus

• Good literacy skills


• Customer service experience


• Ability to work in a High Paced Environment


• Using the training provided navigate through our bespoke systems


• Attention to Detail


• Good Communication and Listening Skills


• High Energy


• Professional \& Friendly approach


• Fluent in Spoken and Written English

• 2 Week Full induction and training with our onsite training manager


• 30 days holidays including Bank Holidays/Additional day holiday for your birthday


• Contributory Pension Scheme


• Length of Service Awards


• Active Career Progression


• Incentives (love2shop, vouchers, lunches etc)

Pay: £26,500\.00 per year

Benefits:

• Company events


• Free parking


• Gym membership


• On\-site parking

• Are you able to commute to our Birmingham Based office? Postcode \- B37 7YE

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