Retail Security Officer
Job details
Posted 26 May 2026
Salary 12\.85
LocationStoke on Trent
Job type Full time permanent position
Discipline Guarding \& Security Officers
Reference012202
Job description
Relief Retail Security Officer
About ASEL
ASEL design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results\-driven outcomes.
As the original thinkers behind security risk modelling — which has revolutionised the industry — our business is underpinned by our risk advisory practice, which utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost.
We believe that authenticity and transparency are vital to success. Our main objective is to always act with sincerity and integrity to provide a genuinely collaborative service that customers can trust and believe in.
ASEL is part of the Argenbright Holdings Group, a privately owned $2\.2bn organisation founded in 1979 and headquartered in Atlanta, Georgia. Argenbright has decades of experience in aviation services, facilities management, BPO and technology, with a strong heritage in security services across the USA and Europe.
Position Details
Location: Hanley, Stoke on Trent
Hours: 42 Hours
Shift Pattern: 42 Hours \- WK1: Wed, Thurs, Fri, Sat 11:00 \- 20:00 \& Sun 10:00 \- 16:00, WK2: Mon, Tues, Fri, Sat 11:00 \- 20:00 \& Sun 10:00 \- 16:00 \[Full Time officer (40hrs) / Required to work Weekends]
Hourly Rate: 12\.85
Main Responsibilities
We believe that the best approach to deterring criminal activity is to understand the vulnerabilities and risks of each location and to tailor our approach to effectively reduce them.
As a Relief Security Officer, you will be required to provide a visible deterrent, respond to incidents, complete incident reports, and collaborate with local authorities.
You will be expected to carry out all guarding responsibilities whilst in\-store, including:
- Patrolling the shop floor and deterring criminal activity
- Assessing and identifying vulnerabilities, and working proactively to minimise risk
- Liaising with management and local authorities when applicable
- Managing vulnerable persons with empathy to avoid causing distress
- Completing colleague and contractor searches when required, in line with customer company policy
- Digitally reporting incidents and using tablets or phones for daily activity planning
- Producing detailed and legible incident reports to assist the client and local authorities
The Person
To be an effective Security Officer, you must be a confident communicator, capable of providing detailed verbal and written accounts of criminal activity or incidents. You will need to be welcoming and patient with customers and able to handle conflict in a calm and professional manner.
Required Experience and Qualifications
- You must hold a valid SIA licence to apply for this role.
- Previous experience in a retail security role is advantageous but not essential, as full training will be provided.
- You must be able to provide a full five\-year checkable work or education history.
- Applicants must bring right to work documents and a recent proof of address to the interview.
Mission, Core Values \& Competencies
All employees are expected to embrace the company’s core values and principles to support the overall mission of the organisation. You should take personal responsibility for your own career development by continually assessing and improving your performance and behaviour against the objectives agreed in your ASEL Group Development Plan.
Equality \& Diversity
ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objective is that all individuals shall have equal opportunities for employment and advancement based on their skills, aptitudes and abilities.
ASEL is dedicated to engaging and retaining the best possible talent and creating an environment that encourages excellence through inclusion, equality, diversity, leadership and management.
Responsibilities \& Requirements
Job descriptions are reviewed regularly. Any changes will be made and agreed between you and your manager.
The above information is not exhaustive, and you may be required to undertake additional duties as reasonably requested, within the scope of the position and your capabilities.
All employees are expected to act professionally, co\-operatively and flexibly in line with the requirements of their role.
Benefits
- Perkbox recognition – rewards and discount platform
- Apprenticeship opportunities
- Employee of the Month scheme (£50 reward)
- 110% Club for outstanding performers, offering prizes and monetary rewards
- WageStream – flexible pay access allowing early withdrawal of earnings
- Employee Assistance Programme (EAP)
- Progression opportunities within the company
- Ongoing training and development
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