Retail Sales Advisor - OMEGA Edinburgh
Main Function
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To provide exceptional levels of customer service to all clients. Merchandise, promote and sale of all OMEGA products. Meeting all sales targets and Boutique objectives.Key Responsibilities
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Sales • Greet and serve all clients providing a friendly service and delivering a full and memorable experience. • Ensure familiarity with the product range, past and present, so that clients can be provided with as much detail as necessary. • Ensure good knowledge of all functions of watches and other OMEGA products. • Provide reliable information to clients in all matters relating to sales and customer service. • Help display merchandise as directed. • Contribute to the store reaching its monthly, quarterly and annual sales targets. • Deliver exceptional customer service to every client, every time. Whether by email, over the phone, or in person in the Boutique. Security • Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures. • Maintain/build a general awareness of products and security hot spots. • Follow Company policy and procedures for opening/closing the store. • Maintain correct processing of all deliveries. Cash Handling/Payment Transactions • All transactions to be handled in a responsible and secure way. • Till functions, cashing up, payments and general duties. • Dealing with, and handling of, cash, credit cards. Care of the Store • Ensure the store is kept clean and presentable at all times. • Back of house and shop floor are both just as important. • Health and Safety aware. • Good Visual Merchandising standards. Communication • Adhere to company policies and regulations. • Attend briefing sessions as directed by your line manager. • Can present and conduct themselves in a professional manner to both customers and colleagues. • Can deal with international clients and familiar with their customs and culture. • Can communicate clearly with clients and colleagues. Product Knowledge • Attend regular training days. • Take responsibility, and be self\-motivated and proactive, to understand all new products and apply training and instructions. • Be able to deliver good product knowledge to our customers. Other • To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.Professional requirements
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- Experience in the Retail Industry at a sales advisor level. • Previous experience from a watch/jewellery, or prestige retail back ground. • Must have an understanding of luxury retail. • Must enjoy their work and have a natural passion for OMEGA, watches in general, or selling in a luxury retailer. • Be accommodating to shifts, longer trading hours and staying late for VIP’s etc. • Have experience dealing with international customers.
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