Retail Operations Administrator

Job Overview

About Us

Established in 1966, The Cotswold Perfumery is a premier name in fine fragrance. Operating from our historic home in Bourton\-on\-the\-Water, we bridge traditional and digital commerce, unique educational courses, and contract manufacturing. We sustain a legacy of perfection from shop to browser, and concept to creation.

Our Core Values:

• Uncompromised Quality: We hold ourselves to rigorous standards in everything we do.


• Heritage \& Innovation: We honour our 1966 roots while embracing modern digital and retail advancements.


• Exceeding Expectations: We aim to delight our customers and partners at every single phase of their journey.


• End\-to\-End Integrity: We build trust through transparency, premium presentation, and flawless execution.


• Continuous Improvement: We foster an environment of constant review, training, and operational refinement.

We are seeking an organised, versatile Retail Operations Administrator to serve as the operational engine of our retail business. This role is strictly on\-site and blends stock management, front\-of\-house customer service, e\-commerce support and course administration.

What You’ll Do

You will manage the stock and logistics for our online and retail systems, while also regularly working directly in the shop—including some weekends.

• Online Customer Support: Act as the first point of contact for digital shoppers, resolving enquiries regarding online orders, tracking, and product advice.


• Inventory \& Logistics: Track and audit stock levels for the physical shop and e\-commerce storefront, manage purchase orders, and coordinate shipping with courier partners. Coordinate with our manufacturing team to schedule replenishment and avoid stockouts.


• External Suppliers: Manage purchase orders, supplier invoices, and delivery notes with precise attention to detail.


• Shop Support: Work directly on the shop floor on designated days—including a rotating weekend schedule—delivering premium customer service to village visitors and telephone requests.


• Perfume Course Administration: Manage bookings, enquiries, scheduling, and student correspondence for our renowned perfume creation courses.

What We Are Looking For

• Experience: 2–4 years in retail operations, customer service or retail administration.


• Location: Full commitment to a strictly on\-site role in Bourton\-on\-the\-Water (no hybrid/remote options available).


• Flexibility: Absolute availability to work a shifting rota that includes some weekends on the shop floor.


• Tech Skills: High proficiency in Microsoft Office and experience navigating inventory, booking systems, or e\-commerce databases.


• Communication: Exceptional written and verbal skills, with the ability to switch easily from focused admin tasks to warm customer hospitality.

Benefits

• Competitive salary based on experience.


• Generous staff discount on our fine fragrance ranges.


• A structured, highly supportive environment offering training.


• The chance to be a key operational pillar for a historic, globally respected luxury brand.

Pay: £28,275\.00\-£30,000\.00 per year

Benefits:

• Company pension


• Employee discount


• Free flu jabs


• Sick pay


• Store discount

Ability to commute/relocate:

• Bourton on the Water GL54: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

• Retail sales: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

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