Retail Manager

Retail Manager

Contract: Healthcare

Location: Worcester, WR5 1DD

Hours of work: 37\.5 \- Monday \- Friday

Contract Type: Permanent

We are seeking an experienced and customer\-focused Healthcare Retail Manager to oversee the day\-to\-day retail and catering operations within the RiverCourt Restaurant at Worcester Royal Hospital.

Job Description

This is a hands\-on management role responsible for ensuring exceptional customer service, operational efficiency, food safety compliance, and strong team performance within a busy healthcare environment.

You will lead a retail and catering team, maintain high operational standards, and support the delivery of a welcoming and professional service for patients, visitors, and hospital staff.

Key Responsibilities

• Manage the daily operations of the healthcare retail and restaurant environment


• Lead, motivate, and supervise retail and catering teams to achieve service and performance targets


• Deliver excellent customer service and professionally resolve customer queries or concerns


• Monitor stock levels, coordinate inventory control, and ensure product availability


• Maintain a clean, safe, and welcoming retail and dining environment at all times


• Support recruitment, onboarding, training, and development of team members


• Prepare staff rotas and manage workforce productivity effectively


• Implement merchandising, promotional, and sales initiatives to drive revenue and customer engagement


• Ensure the operation consistently maintains a Five Star Food Hygiene rating

Professional and Personal Competencies/Qualifications

• Experience within retail, hospitality, or healthcare retail management


• Level 3 Food Safety qualification essential


• Strong leadership and people management skills


• Excellent communication and interpersonal abilities


• Good understanding of stock control, retail operations, and compliance standards


• Ability to work effectively in a fast\-paced healthcare environment


• Competent with Microsoft Office and retail management systems


• Strong organisational skills with the ability to prioritise workloads effectively

This is an excellent opportunity for an experienced retail or catering manager looking to join a professional healthcare environment where service quality, teamwork, and customer experience are at the heart of the operation.

The Company

ISS is a world\-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. \#Becomewhoyouwant, \#Bepartofsomethingbigger,
\#aplacetobeyou,
\#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2\) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace

To find out more about what we do \- https://www.uk.issworld.com/

Work Location: In person

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