Retail & E-Commerce Operations Assistant

Retail \& E\-Commerce Operations Assistant

Location: Wirral Headquarters \& Liverpool City Centre Store
Pay: £13\.50 per hour
Job Type: Full\-time, Permanent
Start Date: Immediate

Typical Working Pattern (subject to occasional change with adequate notice):

• Saturday – 9:00am–5:00pm (Wirral Headquarters)


• Sunday – 11:00am–4:00pm (Liverpool Store – Retail)


• Monday – 9:00am–5:00pm (Wirral Headquarters)


• Tuesday – OFF


• Wednesday – 9:00am–6:00pm (Liverpool Store – Retail)


• Thursday – OFF


• Friday – 9:00am–5:00pm (Wirral Headquarters)

*EDIT:* PLEASE NOTE: APPLICANTS WITH KNOWLEDGE OF SPORTS NUTRITION/SUPPLEMENTS OR PREVIOUS EXPERIENCE WORKING IN THE SPORTS NUTRITION/SUPPLEMENTS INDUSTRY WILL BE GIVEN PREFERENCE DURING THE RECRUITMENT PROCESS. *Please bear this in mind when applying.*

PLEASE ALSO NOTE — Applicants must be aged 25 or over and hold a full UK driving licence. This is a genuine requirement of our company vehicle (van) insurance policy, as you will be required to drive stock between our Wirral and Liverpool sites.

35\-48 hours per week with the opportunity to progress both in hours and pay.

The role has three simple but core responsibilities:

• Stock In \& Out


• Admin \& Customer Service


• Maintaining a clean, organised, professional workspace.

T\-Nutrition is the UK’s largest independent sports nutrition retailer, operating both online (t\-nutrition.com) and through physical retail stores. We ship approximately 30,000 e\-commerce orders per year and operate across two sites either side of the River Mersey in Birkenhead, Wirral and Liverpool.

We are a fast\-growing, hands\-on, entrepreneurial business that is now moving into a more structured and professional phase of growth. To support this, we are looking to recruit a Retail \& E\-Commerce Operations Assistant to work across both our Liverpool retail store and our Wirral Headquarters.

The Role

This is a varied, responsible role combining retail, warehouse, and e\-commerce operations. You will sometimes be working independently and trusted to manage responsibilities on your own.

This role would suit someone with experience as a Retail Assistant, Warehouse Assistant, Fulfilment Operative, or E\-Commerce Assistant.

When based at our Liverpool store, the role is focused on retail sales and customer service.
When based at our Wirral Headquarters, the role supports our Warehouse \& E\-Commerce Fulfilment operation, working closely with the Warehouse Manager.

Key Responsibilities – Wirral Headquarters

• Picking, packing, labelling, and dispatching e\-commerce orders via Royal Mail


• Processing approximately 50–140 orders per person per day accurately and efficiently


• Handling courier claims (approximately 1% of orders annually – around 300 per year)


• Goods\-in processing from suppliers, including palletised deliveries


• Inbound and outbound goods handling, including loading and unloading deliveries


• Accurately recording deliveries, dispatches, and stock movements using Shopify (full training provided)


• Conducting monthly stocktakes and resolving stock discrepancies


• Inventory management for online orders and stock transfers


• Customer service via email and phone


• Serving walk\-in customers and handling cash sales


• End\-of\-day till cashing\-up


• Maintaining a clean, tidy, and organised warehouse and pick \& pack area


• Manual handling of stock, including use of pallet pump trucks

• Providing excellent face\-to\-face customer service


• Advising customers on products and promotions


• Operating the till and handling cash/card payments


• Opening and closing the store (keyholder responsibilities)


• Maintaining high retail presentation standards

Experience in retail, warehouse, e\-commerce, or operations roles is preferred but not essential. Full training will be provided. We are looking for someone reliable, proactive, switched\-on, and comfortable with responsibility. We value people who naturally look for what needs doing rather than waiting to be asked.

You must:

• Be punctual and reliable (this is essential)


• Be trustworthy and comfortable handling stock and cash


• Be able to handle manual work


• Have strong attention to detail and good organisational thinking


• Enjoy problem\-solving and using initiative


• Be capable of working independently and as part of a team


• Be comfortable juggling priorities in a fast\-paced environment


• Take pride in high standards of cleanliness and organisation


• Be personable, professional, and customer\-focused

Pay \& Benefits

• £13\.50 per hour \- 35\-48 hours a week.


• Company pension (optional)


• 28 days paid holiday per year (8 bank holidays \+ 20 days)


• Supplements available at cost price


• Structured training and system onboarding


• 6\-month pay review, then annual pay reviews thereafter.


• Opportunities to progress as the business continues to grow

Shortlisted candidates will be invited to interview at our Wirral Headquarters. A paid trial shift may form part of the final selection process.

Job Types: Full\-time, Permanent

Pay: £13\.50 per hour

Benefits:

• Employee discount


• Free parking


• On\-site parking


• Store discount

• Driving Licence (required)

This listing is from indeed. View original listing ↗