Retail & E-Commerce Manager

Job Description: Retail \& E\-Commerce Manager

Location: Baffle Haus, The Cedars, NP4 0AD

Position Type: Full\-time, Permanent

Salary: £30,000 \- £35,000 (depending on experience)

About Baffle Haus

Baffle Haus has started from the shared love for coffee, food, motorcycling culture, and high\-quality design. As we enter our next growth phase, retail is taking centre stage. We are rapidly expanding our online store and physical retail space, moving beyond merch into a fully curated destination for apparel, equipment, and lifestyle goods. We need a dynamic retail lead to drive this next chapter.

The Role

As our Retail \& E\-Commerce Manager, you will take full ownership of both our physical shops our brand new e\-commerce store. You’ll be responsible for scaling sales, managing inventory, maintaining world\-class visual merchandising, and delivering an unforgettable customer experience that aligns with the Baffle Haus brand.

Key Responsibilities

E\-Commerce \& Digital Growth

• Manage day\-to\-day operations of our online store (Shopify), including product listings, inventory sync, and order fulfillment.


• Collaborate with marketing to run targeted promotions, launch new product lines, and optimise the online customer journey.


• Monitor website analytics and sales metrics to drive conversion rates and revenue.

• Oversee the physical shop floorspace, ensuring visual merchandising meets standards.


• Act as the main presence on the shop floor, delivering exceptional, knowledgeable customer service and fostering client relationships.


• Manage stock control, seasonal inventory planning, supplier coordination, and loss prevention across both online and offline channels.

• Work alongside founders and leadership to curate product ranges and plan retail launch calendars.


• Manage, schedule, and train retail shop staff as the team expands.


• Track key performance indicators (sales targets, average order value, footfall conversion) and report on growth.

• Experience: 2\+ years of experience in retail management, managing both physical store operations and an e\-commerce platform (Shopify preferred).


• Skills: Strong inventory management skills, visual eye for merchandising, and comfort using POS and digital e\-commerce systems.


• Mindset: A proactive, self\-motivated leader who thrives in an entrepreneurial environment and understands lifestyle branding.


• Culture Fit: An affinity for community\-driven spaces, design, hospitality, or automotive/motorcycle culture.

• Competitive salary starting at £30,000\+ (negotiable based on experience).


• Employee discounts across retail, food, and beverage.


• On\-site parking and a unique working environment surrounded by a passionate community.


• Direct path to shape and scale a growing brand's retail department.

Benefits:

• Company events


• Discounted or free food


• Free parking


• On\-site parking


• Store discount

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