Retail Bureau Manager

Retail Bureau Manager (Store Manager)

Hours: 30 hours p/w

Lead the Way as a Retail Bureau Manager

Are you a natural leader who thrives in a fast\-paced, customer\-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don’t just manage branches – they inspire, empower, and set the standard for delivering exceptional service.

As a Bureau Manager, you’ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer’s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high\-performing team, you’ll play a key role in bringing our purpose to life.

What you'll be doing on a day\-to\-day basis...

• Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies


• Inspire and coach your team to deliver personalised, engaging experiences for every customer


• Build lasting relationships with customers, understanding their travel needs and matching them with the right products


• Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient


• Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally


• Lead by example in delivering our eurochange sales framework and maintaining our high standards


• Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust


• Conduct regular cash reconciliations and audits to manage risk and minimise losses


• Analyse branch KPIs and performance data to identify opportunities for improvement


• Train and mentor your team to grow their skills, confidence, and careers


• Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations


• Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business


• Proactively seek opportunities to innovate and improve processes that enhance the customer experience.

Our Leadership Behaviours

As a Bureau Manager, you’ll be expected to:

• Lead by example, embodying eurochange’s values in every interaction


• Communicate clearly and confidently, ensuring your team knows what’s expected and feels supported


• Empower your team to make decisions, solve problems, and take ownership of their performance


• Recognise and celebrate success, motivating your team to achieve and exceed their targets


• Demonstrate resilience and adaptability in a fast\-paced retail environment


• Foster a positive, inclusive workplace where everyone feels valued and can thrive


• Give and receive feedback openly and constructively, always looking for ways to improve


• Stay commercially aware, understanding how your decisions impact the branch and the wider business

The Stand\-Out Qualities to Be Part of \#Teameurochange

• Proven experience leading teams in a retail, banking, or financial services environment


• A commercial mindset with a track record of meeting and exceeding sales targets


• Strong leadership skills with the ability to motivate, coach, and develop others


• Financial acumen, including managing budgets, cash handling, and risk controls


• Knowledge of AML, KYC, and financial compliance standards


• A passion for customer service and relationship building


• Excellent communication, problem\-solving, and organisational skills

Our Perks Are Out of This World!

• Colleague Rate on Travel Money


• 28 days holiday (inclusive of bank holidays)


• High Street Discounts


• Free 24/7 Virtual GP service for you and your family


• Cycle to Work Scheme


• Employee Wellbeing \& Financial Support through Retail Trust


• Employee Assistance Programme – because you matter!


• Wagestream – access your earned wages when you need it


• Recognition Awards for outstanding service


• Additional holiday entitlement after 1 year


• Life Assurance


• …and much more!

Our Vision

To be the UK’s go\-to travel money provider, adding value to every customer’s journey.

Our Purpose

Foreign exchange… but better, simpler \& more convenient. We’re the trusted inspirational experts.

Our Values

We Strive \| We Trust \| We’re Aspirational \| We’re Responsible \| We’re Sincere

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