Retail Assistant (Part-Time)

To provide professional, reliable, and customer\-focused support within the Mill Shop, ensuring an excellent shopping experience for all customers. The role involves delivering high standards of customer service, maintaining a clean, organised, and welcoming retail environment, assisting with stock management and replenishment, and supporting the efficient day\-to\-day operation of the shop. This position is well suited to an individual who enjoys working with people, takes pride in delivering exceptional service, and is committed to contributing positively to a successful retail team within a flexible part\-time role

Core Responsibilities

· Welcome and assist customers in a professional and friendly manner.

· Help customers locate products and provide advice on product selection.

· Process cash and card transactions accurately.

· Replenish and merchandise stock on shelves and displays.

· Answer customer queries and resolve issues where appropriate.

· Report any discrepancies, concerns, or problems to the Store Manager.

· Maintain a clean, tidy, and well\-presented store environment.

· Ensure merchandise is correctly priced and labelled.

· Follow company procedures and brand guidelines.

· Monitor store security and remain vigilant for shoplifting or fraudulent transactions.

· Keep up to date with promotions, offers, and product information.

Essential attributes

• Hungry – we want you to commit to working hard, have a burning desire to achieve your goals and are willing to put in the effort and dedication to make them a reality.


• Humble – we want you to recognise your strengths while staying open to learning, growing and acknowledging the contribution of others.


• Smart – we want you to be honest and inclusive and respectful of others, value diversity and foster a sense of belonging for everyone.

· Previous retail sales experience.

· Excellent customer service and communication skills.

· Friendly, approachable, and engaging personality.

· Comfortable interacting with members of the public.

· Helpful, polite, and professional manner.

· Good IT skills, including stock control systems.

· Reliable and able to work independently and as part of a team.

Personal Attributes

• Smart and professional appearance.


• Flexible approach to working hours.


• Positive attitude and willingness to learn.


• Strong attention to detail and commitment to maintaining high store standards

We are committed to building a workplace that values diversity, promotes inclusion, and fosters a sense of belonging for everyone. We welcome applications from all backgrounds and experiences.

If you require reasonable adjustments at any stage of the recruitment process or throughout employment to perform at your best, we encourage you to let us know — we will be happy to discuss these with you.

Pay: £12\.71 per hour

Benefits:

• Company pension


• Cycle to work scheme


• Employee discount


• Free parking


• Gym membership

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