Restaurant Manager
£53,074\.56 Inc Tronc
About Us:
*Kiln* is a Thai\-inspired open\-kitchen restaurant in Soho,cooking with charcoal\-fired woks and grills. Our cuisine is influenced by the border regions of Thailand,Myanmar,and Laos. We source exceptional produce from trusted farmers and growers. We foster a fast\-paced,friendly environment where research,creativity,and new ideas are encouraged. *Kiln*has won multiple awards and appeared on prestigious restaurant lists,earning its place as a key institution in the London dining scene. We hold daily briefings with the team to taste dishes and wines from our ever\-evolving menu. We value curiosity and humility—experience isn’t essential,but a desire to learn is.
What you’ll be doing:
- Prioritise and enhance guest experience by focusing on excellent hospitality,guiding team members during service,and managing feedback.
- Promote a positive work environment through professionalism,integrity,and strong work ethics aligned with Super 8 culture.
- Host team meetings and team appraisals,encouraging growth and participation in training opportunities.
- Be visible on the floor and in services,ensuring all guests are well looked after and noting any comments through the correct communication channels
- Ordering and purchasing products and stock
- Ensure employee compliance with internal and external policies and regulations
- Leading services and delivering daily team briefings
- Manage and operate POS systems
- Prepare and monitor rotas,working flexibly around demands of the team and business
- Maintain knowledge of our dishes and suppliers and train our junior team to ensure team members can confidently share our brand story with guests.
- Collaborate with chefs to maintain consistency in dishes.
- Understand food safety standards to uphold a 5\-star EHO rating and support team development.
- Promptly report and address site maintenance concerns,ensuring communication of actions taken.
- Ensure that employees are trained on company values,job roles and responsibilities.
- Passion and knowledge of restaurants,good cooking,good sourcing of food and drink are a great headstart. But most important is the appetite to learn,grow and be a part of building the most exciting restaurant group in London.
- A strong understanding of customer requirements in order to tailor service,ensuring all guests receive a warm and welcoming experience.
- You know how to lead a team,and set an example for what hospitality excellence looks like.
- 2 years of experience in team management,and hospitality.
- Proven ability to lead,train and develop a team
- Commitment to the highest standards of
- Approachable and warm personna
- Flexibility to work varied shifts across 5 out of 7 days.
- Full UK right to work documents.
- 28 days of annual leave,including bank holidays.
- Access to courses,resources,and training to enhance your career.
- 50% discount at all our restaurants,along with complimentary staff meals during your shifts.
- Discounted dining at various local establishments near Super 8 Restaurants.
- Enhanced maternity leave,pension scheme,subsidised mental health support,and a cycle\-to\-work scheme.
- Refer a Friend scheme—recommend someone to join Super 8 and receive a bonus!
- Opportunities for both international and national travel to visit our suppliers and learn about sourcing ingredients and beverages.
- £300 contribution towards the purchase of a work laptop for all salaried staff members.
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