Responsive Repairs and Voids Senior Service Manager
Salary
PO6 £51,356 \- £54,495
Contractual hours
37
Basis
Full Time
Job category/type
Leeds City Council
Date posted
22/05/2026
Job reference
REQ007263
Job title: Responsive Repairs \& Voids Senior Service Manager Salary: PO6 £51,356 \- £54,495 Hours: 37 hours per week Contract: Permanent Location: Leeds Building Services – LS14 1NZ
Leeds Building Services (LBS) is the in\-house service provider for construction, repairs and maintenance works across the Council. The service currently delivers Responsive Repairs, Maintenance and Planned Works to Council Houses across various parts of the City and Council Assets across 800 sites including Schools, the Civic Estate, Offices, Sports and Leisure Centers and Children’s Homes across the Authority.
As an RR \& V Senior Service Manager, you’ll thrive on working collaboratively with colleagues, promoting equality and diversity within the service, contributing to the overall ethos, work and aims of the service, and the training and development of yourself and colleagues.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions. About you
As a RR \& V Senior Service Manager, you will bring to the role:
- Ability to manage and support staff contributing to their development through appraisal, supervision and training, enabling them to feel motivated and engaged in the values, vision and direction of the service, promoting the values of the Council through appropriate behaviour and professionalism.
- Ability to effectively construct manage and control budgets and use and apply statistical techniques to interpret and manage contract control
- An understanding of responsibilities in terms of Health and Safety
- An awareness of Asbestos related issues and responsibilities
- Experience of working with and negotiating with trade unions.
- Experience in managing and monitoring performance, setting clear objectives for the review of individual and service level performance.
As our next RR \& V Senior Service Manager, you’ll successfully lead and manage the operational repairs and voids sections in order to meet legal and regulatory requirements as well as Council policies and requirements.
The role is integral to our team to help make Leeds a better place for all. What we offer you
We take pride in offering the best employee experience, with benefits including:
- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- flexible and hybrid working arrangements subject to service requirements
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further
Complete the online application form.
Read our guidance for further advice on completing your application.
If you have any queries or would like an informal chat about the role, contact our internal recruitment team at LBS.Recruitment@Leeds.gov.uk We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT\+, ethnically diverse, disabled and care experienced people. This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visaroute before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying. Job DescriptionJob Purpose: To successfully lead and manage the operational repairs and voids sections in order to meet legal and regulatory requirements as well as Council policies and requirements. To achieve high levels of efficiency, cost effectiveness, compliance and quality, ensuring maximum performance in accordance with the targets, standards and policies of the Council. To ensure overall value for money is achieved through the effective management of internal and external service providers. Responsibilities
- Develop and deliver a strategic business improvement plan for Leeds Building Services focussing on a range of activities which will deliver Value for Money services to customers and contribute to the delivery of Council priorities.
- Ensure the organisation is compliant with all required standards to discharge the required services.
- Ensure that an appropriate auditing and monitoring regime is in place to provide evidence that the Council is taking proportionate steps to manage risks and ensure employees are kept up to date with appropriate standards and delivering the highest level of standards.
- Responsible for ensuring that all works undertaken within the department are recorded accurately and are invoiced in a timely manner and any disputes resolved taking into account commercial impact.
- Be responsible and accountable for all financial resources within the service area working within financial regulations and council policies.
- Maintain appropriate systems to monitor and control costs and maintain financial and performance benchmarking systems to ensure value for money can be demonstrated in the delivery of the service.
- Develop effective relationships with other Council Directorates, external partners and agencies to ensure effective revenue and capital investment is achieved.
- Provide clear, visible, motivational management to create a high performance culture which drives continuous improvement and efficiency savings capable of delivering Service priorities.
- To undertake daily line management duties of staff within the team in accordance with all council policies and procedures ensuring that staff records are maintained using the appropriate documentation and associated guidance.
- Provide suitable interpretation and technical advice to the Leadership Team, Managers, staff and other stakeholders.
- Actively drive innovation and continuous improvement initiatives through leading and contributing to cross Council projects and collaborative working with partners.
- Develop and implement rigorous and effective performance management processes to drive forward service improvements, including managing, monitoring and reporting on service performance standards.
- Provide appropriate strategic advice relating to the work of Leeds Building Services to Elected Members and council officers so as to manage risk and support them in their respective roles.
- Deputise for the Head of Leeds Building Services commensurate to the grade on an ad hoc basis in representing the City on council issues seeking to influence partners, government and other key regional and national stakeholders.
- Maintain a high level of personal effectiveness and uphold and promote the name and reputation of Leeds City Council and operate in accordance with the Leeds City Council code of Conduct and Staff Guide.
- Ensure that Business Continuity and risk management procedures are in place in Leeds Building Services.
- Advise on and ensure compliance with the council’s governance framework, Contract Procedure Rules, Financial Procedure Rules, relevant legislation, internal procedures, and statutory undertakings.
- Plan, organise, co\-ordinate, deliver and control and monitor work in the area of commercial management.
- Contribute to the management and business planning of the unit, including the planning and programming of work, liaison with customers, contribution of new business proposals, overseeing the research and analysis required to formulate service, financial and resource plans and continuous improvement.
- Contribute at a senior level to the preparation and maintenance of a schedule of resources to enable the efficient reporting of benefits and risk.
- Lead the delivery of key areas of work, ensuring that strategic priorities are delivered successfully to a high standard.
- To manage the maintenance, development and effective use of ICT systems.
- To manage the maintenance and development of existing and new processes and policies with the service.
- To keep up to date and lead on best practice and new technologies in relation to effective business and commercial management.
- Flexible and adaptable to change to assist other services as required commensurate to grade.
- To participate in appraisal, training and development activities as necessary to ensure up to date knowledge and skills.
- To improve own practice through observation, evaluation, discussion with colleagues and development programmes.
- To work collaboratively with colleagues, knowing when to seek help and advice.
- Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events.
- Be aware of promote and comply with Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.
- Be aware of and support difference
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