Residential Block Manager / Senior Block Manager – Leasehold & Service Charges

Residential Block Manager / Senior Block Manager – Leasehold \& Service Charges

Location: Harrow, HA3
Salary: £40,000–£55,000 per year, depending on experience
Job Type: Permanent, Full\-time
Working: Office\-based, Monday–Friday, 8:30am–6:00pm \+ regular property/site visits

The Opportunity

We are a growing property investment and management company expanding our residential block management operation across London.

We are looking for an experienced Residential Block Manager / Senior Block Manager to take genuine ownership of a portfolio of residential blocks.

This is a hands\-on residential leasehold block management role, covering service charges, leasehold matters, Section 20, fire safety, building compliance, repairs, major works, contractors, inspections and leaseholder relationships.

You will work closely with senior management and have the opportunity to help develop our growing block management operation as the portfolio expands.

IMPORTANT

Residential block management experience is essential.

This role is not primarily a Facilities Management, workplace facilities, hotel facilities, lettings or tenancy\-management position.

We are specifically looking for someone with practical experience of managing residential leasehold blocks, including service charges, leaseholders, communal areas, contractors, compliance and building maintenance.

The Role

You will take responsibility for the day\-to\-day and strategic management of your residential block portfolio, ensuring buildings are properly managed, safe, compliant, maintained and financially controlled.

Key Responsibilities

Residential Block Management

• Manage a portfolio of residential blocks, taking ownership of their day\-to\-day management


• Act as a key contact for freeholders, landlords, leaseholders, residents, RMCs, contractors and other stakeholders


• Carry out regular site and communal\-area inspections


• Identify maintenance, compliance and building issues and ensure they are followed through to completion


• Maintain accurate property records, action trackers and correspondence


• Deal professionally with leaseholder and resident queries

Leasehold \& Section 20

• Manage day\-to\-day leasehold matters


• Understand and apply lease obligations


• Manage Section 20 consultation processes and associated major works


• Maintain appropriate notices, records and communications


• Liaise with solicitors and professional advisers where required

Service Charges \& Financial Management

• Prepare, manage and monitor service charge budgets


• Monitor expenditure against budget and identify unusual costs


• Coordinate service charge demands


• Monitor service charge arrears and liaise with accounts on recovery


• Review expenditure and identify cost\-saving/value\-for\-money opportunities


• Ensure expenditure is correctly allocated and authorised

Fire Safety \& Building Compliance

Compliance is a key part of the role. You will monitor and manage the compliance position of each block, including:

• Fire Risk Assessments (FRAs)


• Fire doors and fire safety remedial works


• Fire alarms/detection and emergency lighting


• EICR/electrical certification


• Gas safety where applicable


• Asbestos


• Legionella/water hygiene


• Lift inspections and servicing


• Building insurance


• Other statutory inspections and certification

You will maintain block\-by\-block compliance trackers, arrange renewals and inspections, follow up remedial works and escalate significant compliance risks.

Repairs, Maintenance \& Major Works

• Manage reactive repairs and planned maintenance


• Obtain and compare quotations


• Instruct and manage contractors


• Monitor works through to completion


• Inspect completed works


• Manage refurbishment and major works programmes


• Assist with procurement and tendering


• Identify recurring issues and recommend longer\-term solutions

Contractors \& Suppliers

• Build relationships with reliable contractors and suppliers


• Maintain an approved contractor database


• Obtain competitive quotations


• Monitor quality, cost, performance and responsiveness


• Ensure appropriate insurance and compliance documentation is held


• Address poor performance and unresolved issues

Inspections, Insurance \& Claims

• Conduct regular building and communal\-area inspections


• Monitor cleanliness, lighting, access systems, fire safety and general presentation


• Identify health, safety, maintenance and compliance issues


• Manage building insurance information


• Assist with insurance claims and liaise with insurers, brokers, loss adjusters and contractors


• Monitor reinstatement works

Councils, Housing Providers \& Commercial Property
Some properties are let to local authorities, housing providers or housing brokers, so you may liaise with these organisations regarding building and landlord\-management matters.

A smaller part of the portfolio may also include commercial properties, such as industrial estates, high street units, gyms and offices. The focus remains on building management, maintenance, compliance, contractors and insurance rather than general facilities management.

Systems \& Department Development
As our operation grows, you will help improve our systems and processes, including:

• Block management templates and digital records


• Block\-specific SOPs


• Compliance and maintenance trackers


• Inspection schedules


• Contractor databases


• Emergency procedures for major leaks, lift failures, fire incidents and serious building defects


• Reporting and operational processes

Business Development

• Identify potential new block management instructions


• Assist with onboarding new blocks and clients


• Support portfolio expansion


• Identify opportunities to improve efficiency and profitability


• Provide building and portfolio performance information to senior management

About You

We are looking for an experienced, commercially minded and proactive Block Manager who can take ownership of a portfolio and confidently manage the practical, financial, leasehold and compliance aspects of residential buildings.

Essential

• Minimum 3 years' residential block management experience


• Proven experience managing residential leasehold blocks


• Strong understanding of leasehold management


• Strong knowledge of service charges and service charge budgets


• Practical experience with Section 20 and major works


• Experience managing building compliance and statutory certification


• Practical experience with fire safety and FRAs


• Experience managing repairs, maintenance and contractors


• Experience carrying out residential block inspections


• Experience dealing with leaseholders, freeholders and landlords


• Strong organisation, communication and administration skills


• Ability to manage multiple properties, issues and deadlines


• Full UK driving licence and access to a vehicle

Desirable

• IRPM / TPI / equivalent qualification, or currently studying


• Commercial block/property management experience


• Experience with councils, housing providers or housing brokers


• Experience with lifts and communal building systems


• Major refurbishment experience


• Experience developing block management systems/SOPs

Who This Role Is For

The ideal background is:

Residential Block Management → Leasehold → Service Charges → Section 20 → Fire Safety \& Compliance → Major Works → Communal Maintenance → Contractors → Leaseholder Management

Candidates whose experience is primarily:

Facilities Management / Workplace Facilities / Hotel Facilities / Soft FM / Hard FM

without substantial residential block and leasehold management experience are unlikely to be suitable.

Why Join Us?

• £40,000–£55,000, depending on experience


• Genuine ownership of a residential block portfolio


• Direct access to senior/C\-suite management


• Exposure to property investment and business strategy


• Opportunity to help develop a growing block management division


• Genuine career progression as the portfolio expands


• Potential for larger portfolios, team/department responsibility and future leadership


• Collaborative working environment


• Free parking


• Excellent transport links


• Company pension

Career Progression

We are looking for someone who wants to grow with the business.

As the portfolio expands, there is potential to progress into:

• Larger and more complex portfolios


• Increased client responsibility


• Team/depart­ment management


• New business development


• Future leadership within the block management division

Location \& Working Hours

Location: Harrow, HA3
Hours: Monday–Friday, 8:30am–6:00pm, plus out of hours support as required
Work: Office\-based with regular property/site visits
Driving: Full UK driving licence and access to a vehicle required
Right to work: Applicants must have the right to work in the UK.

Apply

If you are an experienced Residential Block Manager with strong leasehold, service charge, Section 20, compliance, fire safety and major works experience, we would like to hear from you.

This is an opportunity to take genuine ownership of a portfolio and play an important role in developing a growing block management operation.

Apply with your CV and briefly outline your residential block management experience.

Pay: £40,000\.00\-£55,000\.00 per year

Benefits:

• Company pension


• Free parking


• On\-site parking

Application question(s):

• How many years of hands\-on residential block management experience do you have?


• Approximately how many residential blocks/units do you currently manage or have you managed?


• What is your experience with service charge budgets, service charge demands and arrears?


• What practical experience do you have with Section 20 and major works?


• What residential buildi

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