Reservations Supervisor - Tour Operator

Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills.
Key Duties:

• Handling incoming calls on all existing bookings - B2B & B2C


• Maintaining phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly.


• Monitoring the webchat functionality and usage / conversions on queries.


• Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview.


• Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes


• Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents


• Create a Retention centric sales environment


• Develop a team progress and training system based on Balance Scorecard achievements


• Post Covid Team initiation and team build

• Experience in using Amadeus


• To offer expert knowledge and advice on destinations


• Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand.


• Developing excellent time management skills with the team


• Up selling to maximise revenue on bookings


• To efficiently perform all administrative duties associated with the role


• Responsible for the selling of tailor-made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking


• Driven to achieve Company targets

• Salary: from £26,000 - £31,000


• Plus, Target personal and group achievement Commission

• Please click to 'APPLY@


• Or contact email

This listing is from reed. View original listing ↗