Repair Technician
Repair Technician
Location: Chelmsford
Salary £27,000 – £32,000 per annum \+ commission
Job Type: Full\-Time
Join Techhouse/iCrack phone – One of the UK’s Growing Everything Mobile Phone and Technology Repair Stores
At TechHouse/ iCrack Phone, we’re passionate about keeping people connected. As we continue to grow, we’re expanding with Network Airtime, Insurance/Warranty products, and the latest IOT technology. From cracked screens and battery replacements to charging faults and advanced device diagnostics, we provide fast, reliable, and professional services that customers can trust.
Our mission is simple — to deliver the very best in connectivity, device protection, innovative tech and expert repairs, all backed by exceptional customer service and industry\-leading technical expertise.
As we continue to expand fast, we’re looking for a talented and motivated Repair Technician to join our team.
About the Role
As a TechHouse / iCrack Phone Technician, you’ll play a vital role in delivering expert device repairs and an outstanding customer experience. Working closely with the Front of House team and Store Manager, you’ll ensure every repair is completed efficiently, accurately and to the highest professional standard.
From screen replacements and battery repairs to diagnostics and fault finding, you’ll use your technical expertise to restore devices quickly and reliably while keeping customers informed and confident throughout the repair process.
This role is ideal for someone who is hands\-on, technically skilled, passionate about technology repairs, Network Airtime, and Insurance/Warranty products. We’re looking for a motivated individual who takes pride in their workmanship, communicates confidently with customers, and thrives in a fast\-paced retail environment.
At TechHouse / iCrack Phone, we don’t just repair devices — we deliver trusted solutions and exceptional services with a positive experience for every customer who walks through our doors.
Key Responsibilities
- Diagnose and repair smartphones, tablets, and IOT devices to a high standard
- Carry out screen replacements, battery replacements, charging port repairs, camera repairs, and device diagnostics
- Deliver fast, efficient, and professional customer service at all times
- Support and assist customers in\-store when required
- Keep customers updated throughout the repair process through clear communication with the Front of House team
- Maintain a clean, organised, and safe workspace
- Follow all repair procedures, quality standards, and Health \& Safety guidelines
- Work collaboratively with team members and individually to drive sales in all services including Network Airtime and Insurance/Warranty to achieve store targets and customer satisfaction
- Support the Store manager and team with day\-to\-day technical operations during trading hours
- Minimum 1 year experience in technical repairs
- Experience repairing Apple, Samsung, iPads, Laptops and MacBooks
- Level 2 repair experience essential
- Level 3 repair experience desirable
- Strong technical troubleshooting and problem\-solving skills
- Advocate and help the team drive sales in Network Airtime and Insurance/Warranty products
- Excellent attention to detail when handling devices and components
- Positive, proactive, and customer\-focused attitude
- Confident communicator with strong teamwork skills
- Ability to work effectively in a fast\-paced retail environment
- Genuine passion for mobile, laptops, IOT technology and repairs
- knowledge and experience in sales of Network Airtime and Insurance/warranty products
What We Offer
- Competitive basic salary plus commission
- Ongoing training and career development
- Clear progression opportunities within a growing business
- Staff discounts on repairs and accessories
- Company pension scheme
- 28 days holiday entitlement
- Supportive, ambitious, and team\-focused culture
Why Join iCrackPhone?
At Techhouse/ iCrack Phone, our people are at the heart of everything we do. We believe great customer experiences start with passionate, skilled, and motivated teams who care about the quality of their work.
If you’re looking to grow your technical skills, develop your career, and be part of an ambitious and fast\-growing business, we’d love to hear from you.
Pay: £27,000\.00\-£32,000\.00 per year
Work Location: In person
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