Repair and Spare Parts Coordinator (f/m/d)

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Operations Manager
\_\_

Key responsibilities

In this role, you manage the entire process around spare parts inquiries and component business – from the first customer inquiry to successful order processing. As a central contact person for customers and ABB units worldwide, you contribute daily to ensuring high service quality and customer satisfaction.

This role is contributing to Division Automation – Energy Industries in Mannheim. Main stakeholders are end customers (both international and from Germany), internal equipment managers, the commercial department, and logistics.

You will be mainly accountable for:

• Handling and processing spare parts inquiries from domestic and international markets, as well as creating quotations based on price lists and own price calculations


• Order processing in SAP in close collaboration with the commercial department – from purchase requests through material procurement to shipment


• Coordination and monitoring of ongoing orders with regard to meeting deadlines and cost control


• Communication with end customers and internal stakeholders, primarily via email, to clarify commercial and logistical questions

You will join a dedicated team, where you can take responsibility independently, build successful customer relationships, and directly experience how your work contributes to the success of our customers.

Qualifications for the role

• You hold a qualification in commercial or technical training


• You are characterized by excellent communication skills, high teamwork ability, proactivity, and flexibility. Additionally, you work in a structured and autonomous manner


• You bring several years of professional experience in customer service, order processing, or the spare parts sector


• You have solid knowledge of using ERP systems, such as SAP and are confident in handling MS Office applications.


• You have very good knowledge of German and English, both written and spoken

Benefits

• Occupational pension scheme


• Flexible working hours


• Employee share purchase program


• Job Bike or subsidy for the Germany ticket


• Children's holiday week

Please note: in the case of equal suitability, people with severe disabilities and their equals are given preference.

ABB AG

\+49 (0\) 621 381 3500

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

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