Rent and Service Charge Manager

Robertson Bell are recruiting for a Rent & Service Charge Manager on behalf of a well-established social housing organisation. This is a hands-on role suited to someone who can “hit the ground running” and confidently lead on rent and service charge operations, compliance, and resident engagement.

Key Responsibilities:

• Manage rents, service charges, rent increases, and year-end reconciliations


• Lead on audit preparation and strengthen controls and processes across the function


• Oversee Section 20 notifications and wider leasehold compliance requirements


• Attend resident meetings and communicate financial information clearly and transparently


• Work closely with internal stakeholders across finance and housing teams


• Support and improve systems, reporting, and service charge processes

The Successful Candidate:

• Strong understanding of service charge legislation and social housing regulation


• Previous housing association or social housing experience


• Experience managing rents and service charges in a practical, operational environment


• Ability to explain complex financial information clearly to residents and stakeholders


• Strong stakeholder engagement and communication skills


• Management experience is preferred but not essential


• Qualifications are less important than sector knowledge and hands-on experience

What’s on Offer:

• Excellent benefits package including enhanced annual leave and generous pension contribution


• Flexible hybrid working arrangements with a supportive approach to work-life balance


• Modern office environment with free parking and additional on-site perks


• Friendly, close-knit finance team with a genuine family feel and highly supportive leadership


• Opportunity to join a values-driven organisation with a strong community focus

The organisation is looking for someone proactive, personable, and comfortable working in a visible role within the business, with a strong focus on compliance, resident communication, and continuous improvement.

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