Customer Service

Job Description:

Location: Birmingham B7

Contract: Temporary

Duration: 3- 4 Months

Hours: Monday to Friday - 9.00am – 5.30pm

Pay: £13.00 per hour

The role

We are recruiting a Resident Services Assistant to support a busy student accommodation property in Birmingham. This customer-facing role is focused on delivering an excellent resident experience, providing front-of-house support and assisting with the day-to-day operation of the site.

• Provide exceptional customer service to residents, visitors and contractors


• Manage enquiries in person, by telephone and via email


• Support resident check-ins, check-outs and arrivals


• Conduct property viewings and assist with leasing activity


• Assist with resident events and community initiatives


• Monitor communal areas to ensure high presentation standards


• Log maintenance requests and liaise with the maintenance team


• Support general administration and record keeping


• Follow health and safety procedures and respond appropriately to emergencies

• Previous experience within customer service, hospitality, retail, reception or student accommodation is desirable


• Strong communication and interpersonal skills


• Professional and friendly approach with a customer-first mindset


• Confident using Microsoft Office and general computer systems


• Well organised with strong attention to detail


• Able to work independently and as part of a team


• Reliable, proactive and adaptable in a fast-paced environment

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