Removals Operations manager

About Bristol Van Removals (BVR) https://www.youtube.com/watch?v\=ydEoVvP45pE

Bristol Van Removals is one of the South West's leading removals, storage, and logistics companies.

We are a systems\-driven business focused on elite customer experience, operational excellence, leadership development, and long\-term growth.

We are not a traditional removals company.

We operate with high standards, strong accountability, clear systems, and a culture built around ownership, professionalism, and continuous improvement.

We are looking for an Operations Manager to help lead and strengthen the operational side of the business as we continue to grow.

The Reality of the Role

This is a hands\-on operational leadership role.

This is not a role for someone who wants to manage purely from an office.

Our Operations Manager must be capable of leading teams, solving operational problems, supporting removals crews when required, and earning the respect of the people they lead.

You will be expected to spend time both in the office and out in the operation.

You may be:

• Running morning operations


• Managing fleet readiness and equipment


• Conducting meetings, coaching sessions, and disciplinary processes


• Supporting Team Leaders


• Resolving customer escalations


• Responding to operational emergencies and Code Reds


• Visiting jobs where additional leadership or technical support is required


• Assisting with complex removals challenges


• Driving company vehicles where required


• Improving systems, processes, standards, and performance

Important

Candidates without removals experience must be prepared to spend an initial period learning the operation directly alongside our removals teams.

We believe strong leadership requires genuine operational understanding and credibility.

The successful candidate must be willing to learn how BVR operates in the real world, not simply manage from a distance.

Key Responsibilities

• Oversee daily removals operations


• Manage fleet readiness, equipment, and operational resources


• Lead and support Team Leaders and operational staff


• Handle operational problem\-solving and escalation management


• Support recruitment, onboarding, and staff development


• Maintain operational standards and accountability


• Improve communication between office and operations


• Monitor KPIs, performance, and operational trends


• Help build scalable operational systems as the business grows

✅ Significant removals experience

OR

✅ Significant transport, logistics, or field\-operations experience involving direct management of vehicles, crews, and operational delivery

✅ Proven leadership experience

✅ Strong problem\-solving ability

✅ Calm under pressure

✅ Strong communication skills

✅ Professional attitude and appearance

✅ Full UK Driving Licence

✅ Willingness to lead from the front and support operationally when required

Strong Advantages

⭐ Previous removals management experience

⭐ Experience managing drivers, crews, or field\-based operational teams

⭐ CPC qualification or Transport Management knowledge

⭐ Experience developing Team Leaders and operational staff

⭐ Experience implementing operational systems and process improvements

⭐ Experience managing customer escalations and operational emergencies

What Success Looks Like

The successful candidate will help:

• Improve operational control and organisation


• Reduce operational issues and firefighting


• Improve punctuality and standards


• Strengthen accountability across the operation


• Support and develop Team Leaders


• Improve communication between office and operations


• Improve customer experience delivery


• Build a scalable operational structure

At BVR, attitude and ownership matter.

We are looking for somebody who:

• Takes responsibility


• Solves problems proactively


• Communicates clearly


• Maintains high standards


• Leads by example


• Remains calm under pressure


• Wants to grow with the company

• Avoids accountability


• Blames others


• Struggles under pressure


• Wants a purely desk\-based management position


• Needs constant supervision

✅ Growing and ambitious company

✅ Opportunity to build and shape the operation

✅ High\-trust environment

✅ Strong leadership development opportunities

✅ Long\-term progression opportunities

✅ Supportive but high\-performance culture

✅ Opportunity to become a key leader within the business

To Apply

Please send your CV and a covering letter. Please respond to initial screening questions in indeed to be considered.

Pay: £35,000\.00\-£40,000\.00 per year

Benefits:

• Company events


• Company pension

This listing is from indeed. View original listing ↗