Regional Manager - North East Region
About the Role
Hill Care is seeking an experienced and motivated Regional Manager to provide leadership, support and operational oversight across our care homes in the North East of England region.
Reporting to the Operations and Delivery Director, you will be responsible for driving operational excellence, financial performance, occupancy growth, quality of care and regulatory compliance across the region. You will work closely with Home Managers to deliver outstanding resident outcomes while ensuring each service achieves its commercial and operational objectives.
This is an exciting opportunity for an experienced care sector leader who is passionate about delivering high\-quality care and developing high\-performing teams.
About The Role
Key Responsibilities
Operational Leadership
- Provide effective leadership and support to Home Managers across the region.
- Drive operational efficiency and performance improvement.
- Ensure company policies, procedures and strategic initiatives are implemented consistently.
- Lead the successful integration of newly acquired services.
- Build and maintain positive relationships with regulators, local authorities, commissioners and external stakeholders.
- Support Home Managers in developing and managing annual budgets.
- Monitor financial and operational performance across all homes.
- Identify underperformance and implement corrective action plans.
- Maximise fee income and ensure effective use of resources.
- Monitor debt levels and support effective fee recovery processes.
- Support homes to achieve and maintain target occupancy levels.
- Develop and implement marketing and sales strategies.
- Ensure staff are fully trained to effectively manage enquiries through to admission.
- Provide support to services experiencing occupancy challenges.
- Assist with tender submissions, feasibility studies and new business opportunities.
- Recruit, develop and support Home Managers.
- Conduct regular supervisions, appraisals and performance reviews.
- Manage disciplinary, grievance and employee relations processes when required.
- Ensure recruitment practices meet company and regulatory standards.
- Monitor staffing levels and agency usage to maintain efficient workforce planning.
- Monitor and improve quality standards across all homes.
- Conduct audits, inspections and regulatory visits.
- Ensure compliance with CQC requirements, company policies and legislative standards.
- Lead actions arising from inspections and quality reviews.
- Promote a culture of continuous improvement and best practice.
- Build strong relationships with residents, families, staff and professional partners.
- Lead investigations into significant complaints and safeguarding concerns.
- Represent the organisation at meetings with regulators, commissioners and professional bodies.
- Champion excellent customer service and resident experience throughout the region.
To be successful in this role, you will have:
Essential
- Significant management experience within the health and social care sector.
- Experience managing multiple care services or homes.
- Strong financial and budget management skills.
- Excellent leadership, training and people management abilities.
- Comprehensive knowledge of CQC regulations and care sector legislation.
- Experience of quality assurance, audits and compliance monitoring.
- Proven ability to drive occupancy, performance and service improvement.
- Full UK driving licence and willingness to travel extensively throughout the region.
If you are a passionate and commercially aware care professional with a track record of leading successful services, we would love to hear from you.
Join Hill Care and help us continue delivering exceptional care and support to our residents across the North East.
About The Company
Welcome to Hill Care
At Hill Care, we provide high\-quality residential, nursing, and dementia care that’s tailored to the individual needs of each resident and their family.
Our experienced, compassionate teams deliver personalised support in safe, comfortable, and homely surroundings. We promote dignity, choice, and independence, creating an environment where residents feel respected, supported and valued.
Why Join Hill Care?
Choosing a care home is a significant decision—and so is choosing where you work. We understand the emotional impact that transition can have on families, and we’re here to offer the expertise, reassurance and personal support they need.
By joining our team, you'll become part of a group that genuinely puts people first. Whether it’s residential, nursing, or dementia care, we focus on delivering the right support, at the right time, in the right way—and you’ll be central to that mission.
We’re proud of the difference we make every day. If you’re compassionate, dedicated, and ready to grow your career in a supportive environment, we’d love to welcome you to the Hill Care family.
Company Culture
At Hill Care, your work has real meaning. Whether you're just starting out or looking to grow your career in care, you can make a difference—every single day.
We’re looking for people who are caring, compassionate, and ready to support older and vulnerable people with dignity and respect. If you have a positive, can\-do attitude and want to be part of a team that truly values its staff and residents, then you’ve come to the right place.
Grow With Us
Many of our senior leaders began their careers as carers—and we’re proud to support others on that same journey. With a wide range of career paths and progression opportunities, you can build a future that works for you.
We offer:
- A clear route for progression into senior and management roles
- Ongoing training and professional development
- A supportive environment that recognises your contribution
- The chance to work in a well\-maintained, high\-quality home environment
Is This You?
If you’re kind, driven, and want a role where you’re truly making a difference, we’d love to hear from you. Join Hill Care, and become part of a team that treats people like family.
Company Benefits
We provide professional training, personal development and promotion paths to support and progress you.
Retirement plan and/or pension, Flexible schedule, Employee development programs, Free parking, Competitive salary, Long service recognition, Work With Charities, Social Opportunities, Employee Recognition Scheme
Salary
Not disclosed
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