Regional Account Manager

Masterclass

For nearly 30 years, Masterclass have been delivering events across UK and Europe to over 3,000 students annually. From high calibre coaching sessions to tournaments and even local fixtures, they have the expertise to create a truly exceptional sports festival experience.

Whether it’s netball in Spain, football in Holland or one of their many other events, the Masterclass team make sure everything runs smoothly.

In fact, every aspect of a Masterclass event is designed for total peace of mind and to create memories that will remain long into the future.

The role

Working with education establishments and sports clubs, you will be responsible for promoting, selling and account managing the portfolio of events across Europe and the UK. We are a specialist in the school sports and coaching events market, and you will be responsible for delivering growth across our premier events in Spain and Holland. We are passionate about being the best in our industry and pride ourselves on our high level of customer service and satisfaction via our end\-to\-end customer journey.

What you’ll be doing

• Proactively engage with customers via phone, email and/or video calls.


• Develop, grow and manage your own sales pipeline by delivering excellent customer service to repeat bookers and new enquiries.


• Handling all aspects of the booking to deliver a seamless, personalised service.


• Converting direct, business to business and marketing generated enquiries to sales and initiate follow\-up procedures to ensure successful conversion.


• Accurate use of our HubSpot CRM system in a timely manner. Creating and updating new customers, opportunities, maintaining hotlists and favourite lists


• Using our inhouse reservation and quote presentation systems to prepare quotes for customer enquiries in an accurate and timely fashion.


• Have the ability to negotiate and deal with sales challenges to successfully generate maximum revenue, margin and volume in line with individual and team targets.


• Generating customer invoices and dispatching to clients.


• Maintaining good relationships with suppliers.


• Required to work on our European events for up to six weeks of the year along with an occasional weekend tournament.


• Working as part the Experience Education team to deliver cross\-sell opportunities to develop incremental growth across all brands.


• Reporting accurate sales data when requested by the Sales Manager.


• Maintain up\-to\-date information relating to current campaigns, special offers, operational changes, product updates and competitor products.


• Support new product development projects and market research.


• Implementing new business development activity, gathering market information via social media and websites to identify decision makers for tours.

• A passion for sport (ideally netball or football), events or travel


• Ability to work as part of a team and on your own initiative with a desire to succeed


• Computer literate with proven use of Microsoft Office


• Ability to work to and achieve set sales targets


• Ability to work to deadlines and prioritise work throughout the day


• Excellent communication skills – both written and oral


• Attention to detail and high level of accuracy


• Provide and demonstrate excellent customer service skills to clients and colleagues


• Ability to quickly grasp new products, marketing initiatives and hold a lateral thinking approach to sales


• Desire to test your skills in a fast\-paced sales environment


• Ideally well\-travelled and a good knowledge of the main destinations we offer


• Passion for exceeding customer expectations


• Experience using a CRM system to monitor leads and sales (ideally HubSpot) \- desirable but not essential as can be trained


• An aptitude to master new systems


• Travel industry experience or previous sales experience in the school sports travel market \- desirable but not essential


• Flexible approach to working hours whilst attending events or tours

• Hybrid working pattern between our office and homeworking


• Commission and bonus scheme


• Opportunities to travel overseas on familiarisation trips


• 25 days of annual leave plus public holidays and a bonus day off for your birthday; we also have a tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of service


• Global recognition and reward programme


• Access to extensive online learning resources


• In\-house training opportunities


• Regular social events


• Various employee discounts and offers, including discounted trips with our brands

We believe that people are happier and perform best when they are able to be their true selves and that diverse teams deliver better results.

We are committed to building an inclusive culture and embracing diversity in all its dimensions. This includes inspiring change through increasing awareness of unconscious bias.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.

Experience Education Student Travel Group

Masterclass is a part of the Experience Education Student Travel Group, a collective of specialist brands dedicated to delivering exceptional and memorable travel experiences for schools and groups.

Our specialist brands include TravelBound, SkiBound, World Challenge, JCA, Edwin Doran and MasterClass, and they operate across 5 unique travel categories: curriculum tours; ski trips; expeditions; UK activity centres and sports tours.

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