Receptionist/Office Administrator

Department Business Support Services

Reports to HR \& Office Manager

Summary

As an Administration Assistant you will be the first point of contact for clients and visitors, playing a crucial role in the smooth and professional running of the office.

You will manage a busy reception area, operate a multi\-line telephone system, and provide comprehensive administrative and facilities support.

You will be proactive, well\-presented, and thrive in a fast\-paced, client\-focused environment.

Key Responsibilities

Administrative Support

· Manage and log the storage and retrieval of files, deeds, and Wills, ensuring accurate records.

· Record the removal and return of files, deeds, and Wills.

· Scan closed Wills files across all offices.

· Handle general administrative tasks including photocopying, scanning, and document distribution.

· Archive closed files and maintain up\-to\-date records of their location.

Administrative Support

· Manage and log the storage and retrieval of files, deeds, and Wills, ensuring accurate records.

· Record the removal and return of files, deeds, and Wills.

· Scan closed Wills files across all offices.

· Handle general administrative tasks including photocopying, scanning, and document distribution.

· Archive closed files and maintain up\-to\-date records of their location.

Office and Facilities Management

· Ensure all reception equipment is fully operational and report maintenance issues promptly.

· Order and store stationery and office consumables.

· Arrange couriers and deliveries and act as a local courier for urgent collections/deliveries.

· Obtain quotes and place orders for office furniture as required.

· Assist with general office maintenance and report defects.

· Set up and clear meeting rooms, arranging refreshments and catering as needed.

· Oversee weekly fire alarm tests.

Financial and Compliance Duties

· Manage receipts for all cash and cheque payments received at Reception.

· Handle petty cash and banking duties.

· Process credit/debit card payments and generate end\-of\-day reports.

· Distribute payment receipts to Legal Advisers and Secretaries.

· Organise swears and take certified copies of identification documents.

Digital \& Communication Tasks

· Monitor and respond to web enquiries and the Family First inbox.

· Support internal communication and coordination across departments.

Candidate Profile

· Experience within the department is desirable.

· Strong organisational skills and ability to manage tasks independently.

· Excellent attention to detail and commitment to delivering high\-quality work.

· Professional, approachable, and a client\-focused manner.

· Ability to work collaboratively within a team and support colleagues.

· Commitment to confidentiality and compliance with regulatory requirements.

· Willingness to learn and develop within the role.

Skills

· Good standard of general education (GCSEs or equivalent).

· Previous experience in a front\-of\-house or administrative role preferred.

· Familiarity with archiving systems and general office equipment.

· Impeccable telephone manner and strong interpersonal skills.

· Smart, professional appearance.

· Outgoing and approachable personality.

· Ability to use tact, diplomacy, and sensitivity.

· Strong organisational and time management skills.

· Ability to work under pressure and manage multiple tasks.

· Team player with good people management skills.

This job description outlines the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.

This job description outlines the general nature and scope of the role and is not exhaustive. Responsibilities may evolve in line with the needs of the firm. Reasonable adjustments will be made to accommodate individuals with disabilities.

Why Crombie Wilkinson Solicitors?

We believe that culture isn’t just something we say – it’s something we live. From our wellness initiatives to our team socials, we invest in our people. Whether you’re a lawyer or not, you’ll have real opportunities to grow and thrive here through the CW Academy and beyond.

What We Offer:

• Competitive salary – because your skills are worth it


• Hybrid \& flexible working – life happens, and we get that


• 25 days holiday \+ bank holidays, your birthday off, and no guilt about using them


• Death in service scheme – peace of mind for you and your loved ones


• Healthcare cash plan – supporting your physical and financial wellbeing


• Wellness group – because mental health matters


• Inclusive \& fun culture – we work hard, but we don’t take ourselves too seriously


• CW Academy – our in\-house development programme to help you grow your role with a personal development plan tailored to your goals


• Clear and transparent progression plan – for everyone, not just lawyers

Pay: From £24,400\.00 per year

Benefits:

• Company events


• Company pension


• Health \& wellbeing programme


• On\-site parking


• Sick pay

• GCSE or equivalent (preferred)

• Administration: 2 years (required)


• Receptionist: 1 year (required)

• English (preferred)

• Driving Licence (required)

This listing is from Indeed. View original listing ↗