Receptionist (Night )

AG Hotels Group is seeking a dedicated and customer\-oriented receptionist to join our team at The Fortune Hotel, Huddersfield. As a receptionist(Night), you will be responsible for providing excellent customer service and ensuring the smooth operation of the hotel during the night shift.

Responsibilities:

• Welcoming guests and handling check\-ins/check\-outs


• Answering phone calls and responding to emails or inquiries


• Managing room bookings and reservations


• Providing information about hotel services, nearby places, and facilities


• Handling guest complaints politely and professionally


• Processing payments and maintaining billing records


• Coordinating with housekeeping and other hotel staff


• Maintaining visitor records and updating the hotel management system


• Assisting guests with special requests like transport, wake\-up calls, or room service


• Ensuring the reception area stays organized and presentables


• Any other task as requested by the Line Manager

• Previous experience in a similar role is preferred but not essential


• Basic computer skills


• Excellent interpersonal and communication skills


• Strong customer service orientation


• Ability to handle multiple tasks and work under pressure


• Attention to detail and problem\-solving skills


• Availability to do night shifts, including weekends and holidays


• Professional appearance and behavior

Pay: £12\.85 per hour

Benefits:

• Employee discount


• On\-site parking

• Which PMS system have you used in your previous hotel?


• Are you available to work for night shifts

• Front Office: 1 year (required)

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