Receptionist (Medical)
Overview
At Nightingale Valley Practice, we are committed to delivering the highest quality of care to our 14500 registered patients and those visiting our additional clinics. By working closely with local healthcare providers, we strive to ensure patients receive the care they need in the most appropriate setting, closer to home.
We are seeking a compassionate medical receptionist to join our dedicated team at both Brooklea health centre and Riverside surgery. If you have a passion for patient\-centred care, enjoy problem\-solving, and thrive in a dynamic environment, we would love to hear from you!
About the Role:
We are offering full time and part time positions that allow you to be the first point of contact for our patients, ensuring a smooth, welcoming, and efficient healthcare experience. As a receptionist, you will play a vital role in supporting our clinical team while also triaging patients to ensure they receive the appropriate care.
Your responsibilities will be:
· Welcoming Patients: Greeting and directing patients with professionalism and empathy, ensuring they feel comfortable and well cared for.
· Managing Appointments: Overseeing the practice's appointment system, ensuring efficient scheduling and accurate data entry.
· Effective Communication: Acting as the central hub of communication for patients, the clinical team, and external agencies, ensuring timely and accurate information flow.
· Triaging Patient Requests: Using your excellent judgement to prioritise and direct patients to the appropriate service, whether it's a GP consultation, nurse appointment, or external agency, ensuring they get the right care at the right time.
· Administrative Support: Assisting with patient data entry, system searches, and general office duties to ensure the practice runs smoothly.
Our Ideal Candidate:
· Compassionate \& Approachable: You are a friendly, empathetic individual who thrives on providing excellent patient care.
· Organized \& Detail\-Oriented: With strong administrative skills, you can manage multiple tasks with ease while maintaining accuracy.
· Good Judgment \& Triage Skills: You are capable of appropriately triaging patients, ensuring they are directed to the correct service based on their needs.
· Team Player: You enjoy working collaboratively with colleagues to achieve the best outcomes for our patients.
· Committed to Quality: You share our passion for continuous improvement and delivering the highest standard of care.
Confidentiality:
· In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
· In the performance of the duties outlined in this Job Description, the post\-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
· Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health \& Safety:
The post\-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health \& Safety Policy, to include:
· Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
· Making effective use of training to update knowledge and skills
· Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
· Reporting potential risks identified.
Equality and Diversity:
The post\-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
· Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
· Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
· Behaving in a manner which is welcoming to and of the individual, is non\-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post\-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
· Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Quality:
The post\-holder will strive to maintain quality within the practice, and will:
· Alert other team members to issues of quality and risk
· Assess own performance and take accountability for own actions, either directly or under supervision
· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
· The post\-holder will: Apply Practice policies, standards and guidance
What We Offer:
Competitive Pay: £12\.71 per hour
Flexible Shifts: Flexible hours available between 07:00 and 19:30, Monday to Friday. Saturday availability.
Development Opportunities: Benefit from our strong training ethos with opportunities to grow and develop in a supportive environment.
Comprehensive Benefits: Access to a company pension scheme and a positive, collaborative team atmosphere.
Location:
Bristol, BS4 4HU and BS4 4WW: Must be able to reliably commute or plan to relocate before starting work.
Job Types: Full Time, Part Time
Job Types: Part\-time, Fixed term contract
Pay: £12\.71 per hour
Work Location: In person
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