Receptionist/Legal Secretary

About Wildings Solicitors

Wildings Solicitors offers a comprehensive range of legal services to businesses and individuals across the West Midlands and nationwide. We are an ambitious and progressive firm with strong growth strategies and a reputation for innovation in legal practice.

We aim to attract and retain the most talented people, providing an environment where they can flourish both personally and professionally, with progression based on contribution, commitment, and merit.

The front desk is the first point of contact for customers, guests and walk\-ins. The Receptionist will perform various functions, including providing clerical and customer support duties.

Main Purpose of Job

• Process all incoming telephone calls without delay.


• Attend to all clients arriving into Reception and other visitors to the firm in a helpful, friendly and professional manner.

In both of the above respects, there is a high degree of responsibility to project the image and ethos of the firm at all times.

Key Tasks (not an exhaustive list)

• The effective processing of all incoming telephone calls including the logging of calls and the conveying of messages.


• The provision of telephone support to partners and other staff members as required.


• Deal with all visitors to the reception area especially new clients.


• Ensure the tidiness of the reception area.


• Undertake other clerical and administrative duties as may reasonably be required from time to time.


• Where appropriate open new matters and undertake basic administrative duties for other departments.


• Assist with copying or any administration duties for any departments.


• Undertake searches/printing and filing for the Property Departments.


• Manage and allocate incoming and outgoing post.

Requirements

• Customer service skills: Ability to provide customer support in a prompt, friendly, and timely manner. Must also be able to follow up on a case through to resolution.


• Stress management skills: Ability to maintain composure in a high\-pressure and fast\-paced environment.


• Self\-starter and team player: Must be able to work both independently as well as in a team\-oriented environment to accomplish assigned tasks and goals.


• Listening and communication skills: Ability to actively listen to customers or guests to deduce their real needs. Must also possess strong oral communication skills to effectively communicate customers’ interests, needs, and requests to management and appropriate units, as well as written communication skills for filing and documentation.


• Professionalism: Must be enthusiastic, respectful, and friendly, with a professional and welcoming presentation and a positive attitude.


• Phone handling skills: Solid phone handling etiquette to respectfully engage with guests and customers and to promptly and efficiently handle a multi\-line telephone system.


• Interpersonal skills: Strong interpersonal skills to relate easily with people of various backgrounds and personalities. Ability to establish relationships and build rapport with employees, customers, and guests.


• Computer skills: Proficiency with Microsoft Office tools and strong keyboarding skills.


• Organisational skills: Well\-organised, detail\-oriented, and able to multitask, with the ability to effectively prioritise assignments and adapt to change easily.


• Technical skills: Basic skills for operating and maintaining office machinery.

Salary bracket is subject to experience \- 35 hours per week

Pay: From £13\.50 per hour

Work Location: In person

This listing is from indeed. View original listing ↗