Receptionist/Administrator

We are fortunate to be able to recruit a part\-time position in a fast\-paced medical office environment. If you are a motivated individual with excellent customer service skills, we encourage you to apply for this position.

You would work a total of 32\.5 hours per week, Monday \- Friday. Hours would be between 8am \- 6\.30pm on a rota basis

The GP Practice is over two sites, Birchwood Surgery and Sollershott Surgery. You would be based at either location and be able to work across both sites.

Please submit your CV and a cover letter detailing your relevant experience and why you are interested in this position.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner


• Answer phone calls, schedule appointments, and manage patient inquiries, providing appropriate care navigation


• Maintain patient records and ensure accuracy and confidentiality


• Assist with administrative tasks such as filing, data entry, and organizing paperwork


• Provide general office support to staff members


• Effectively utilise the Practice computer system including SystmOne, Electronic Prescribing Service, electronic mail, and intranet to support patient care and communication

• Previous experience as a receptionist for 2\+ years or in a similar role preferred


• Knowledge of medical terminology and procedures is an advantage


• Proficient in using Microsoft Word, Excel, and other office software


• Strong organizational skills with the ability to multitask and prioritize tasks


• Able to work independently and within a team


• Excellent communication skills, both verbal and written


• Attention to detail and accuracy in data entry and record keeping

Essential criteria

Experience of working with the general public

General Administration duties

Able to use a computer

Desirable criteria

Experience of working in a health care setting / previous GP surgery

Knowledge \& Skills

Essential criteria

Basic IT skills

Excellent communication skills (written and oral) Strong IT skills

Clear, polite telephone manner

Competent in the use of Office and Outlook Effective time management (Planning \& Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving \& analytical skills

Ability to follow policy and procedure

Polite and confident

Flexible and cooperative

Motivated

Forward thinker

High levels of integrity and loyalty

Sensitive and empathetic in distressing situations

Ability to work under pressure

Flexibility to work outside of core office hours if required

Enhanced Disclosure Barring Service (DBS) check

Desirable criteria

SystmOne user skills

Job Type: Part\-time

Pay: £12\.75 per hour

Benefits:

• Company pension


• Free parking


• On\-site parking

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