Reception Supervisor

Talbot Hotel Midleton, part of the Talbot Collection, is currently recruiting for an experienced Reception Supervisor on a full time basis. Ideal candidates must be available to work upto 39 hours per week, 5 days out of 7\.

Main Duties:

• To ensure the smooth running of the Reception.


• Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.


• Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.


• Collect the guest's payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.


• Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.


• Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.


• Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.


• To have a good working knowledge of how to deal with groups \-checking group bills.


• To work closely with Rooms Division Manager to ensure a consistency of communication is maintained.


• To ensure all standard operational procedures are followed by all staff on duty.


• Handle and resolve customer complaints, following through to ensure the highest level of guest satisfaction


• Be familiar with Hot Soft system

• 2 years' Hotel Reception Experience.


• Friendly and professional work attitude.


• Fluent English essential \- written and spoken.


• Must be available to work variable shifts.


• Excellent interpersonal and organisational skills

\*Talbot Hotel Midleton is an equal opportunity employer\*

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