Duty Manager

Talbot Hotel Midleton, part of the Talbot Collection is currently recruiting for an experienced and reliable Duty Manager to join our exceptional team.

If you like multi\-tasking, like to have exposure to all aspects of the hotel, are passionate about customer service and wish to progress in a growing and dynamic company, then this is a great opportunity for you.

Main Duties:

• Assist the General Manager in ensuring the effective \& efficient operation of the hotel in all departments to include all food \& beverage outlets, reception, accommodation and kitchen.


• Ensure an efficient food \& beverage service in the bar and restaurant at all times, particularly during peak times.


• Ensure that our guests receive 'excellent friendly service' by all our team members, every time.


• Manage and respond to customer queries in a proactive and timely manner.


• Ensure any guest complaints are managed effectively and in a timely manner, endeavoring to turn the guests experience into a positive experience at every opportunity.


• Carry out all security and departmental checklists.


• Prioritize the security and health and safety of our team and guests whilst on duty.


• Assist in any department as needs be.


• Carry out any adhoc duties as assigned by Management.

The Successful Candidate must:

• Have 2 years' experience as a Duty Manager in a 4\* hotel and at least 3 years' food and beverage experience in a 4\* hotel.


• A third level qualification in hotel management or similar would be a distinct advantage.


• Be passionate and motivated by guest satisfaction.


• Be a team player and have exceptional communication and interpersonal skills.


• Be flexible and available to work various shifts including weekends and evenings.


• Must be proficient in the English language, both spoken and written.

What do we offer?

• Free parking


• Complimentary Leisure Club Membership


• Staff Meals


• Contributory company pension scheme.


• Employee Assistance Programme


• Talbot Collection Friends and Family Rates

\- Training and Development Opportunities \- we invest in our people

• Being part of a progressive \& growing company

\*\*\* Talbot Hotel Midleton is an equal opportunities employer \*\*\*

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