Reception Manager

Job Ref: VIR1889
Branch: Virgin Hotels Edinburgh
Location: Virgin Hotels Edinburgh
Salary/Benefits: Competitive Salary, plus great Virgin perks and benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40 hours per week
Posted date: 23/09/2026
Closing date: 04/11/2026

Your mission:

We’re dedicated to delivering exceptional hospitality through warm, knowledgeable, and efficient service. As our Reception Manager, you will support the smooth operation of the front desk while leading the team to create a seamless arrival and departure experience.

You’ll engage guests with genuine care, resolve concerns with creativity, and inspire the team to consistently exceed expectations. With a hands\-on approach, you help drive service excellence, operational efficiency, and guest satisfaction at every step of the stay.

The Details:

What exactly you will be doing…

Overseeing daily reception operations to ensure every guest enjoys a seamless, personalised stay.
Supporting check\-ins, check\-outs and guest account queries with accuracy and care.
Keeping the reception team up to date on room types, rates, availability, promotions and hotel services.
Working closely with other departments to coordinate guest requests and maintain high service standards.
Managing rotas for a team of 12, ensuring you have payroll awareness and departmental budgets to keep the operation efficient and well\-staffed.
Ensuring health safety, security and brand standards are consistently met.
Logging maintenance issues and completing shift checklists to keep everything running smoothly.

Guest experience brand culture

Championing Virgin Hotels’ warm, playful and service\-first approach.
Encouraging the team to use guest profiles creatively to deliver thoughtful, personalised touches.
Responding to guest feedback with positivity and solutions.
Maintaining a welcoming, polished reception environment in partnership with Housekeeping.

Leading developing your team

Reporting to the Front Office Manager, you will take the lead in recruitment, training and ongoing development for the reception team.
Leading by example on shift, offering coaching, motivation and clear communication.
Celebrating wins, recognising great work and fostering a supportive, inclusive culture.
Ensuring fair treatment, consistent standards and adherence to company policies.

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognise that every member of the team contributes to the success of the whole hotel. No one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guests.

At Virgin Hotels, we celebrate creativity, individuality, and community. As part of Virgin Hotels, you’ll join a brand that believes in doing things differently — where personality matters as much as professionalism, and where every team member is valued for what they bring.

What qualities are we looking for?

Communicate clearly in verbal and written English, understand guest inquiries and provide clear, concise responses
Strong interpersonal skills with the ability to motivate and support a team
Ability to multitask and maintain attention to detail in a fast\-paced setting
Positive attitude, self\-motivation, and flexibility with working hours
Must have strong IT skills
Understanding of Health Safety compliance and GDPR regulations
Maintain a neat, clean and well\-groomed appearance per hotel standards
Work cohesively with other departments and teammates as part of a team
Adhere to hotel policies, including but not limited to attendance, safety and behaviour

Must\-haves:

Current, legal and unrestricted ability to work in the United Kingdom
A minimum of 2 years of Reception management experience
Ability to work shift patterns, including evenings and weekends, and on occasional night shift

Package and benefits:

Competitive salary, based on experience
28 days paid holiday per year, inclusive of public holidays, with an additional day for each year’s service up to 31 days
Additional day off for your birthday
Workplace Pension Scheme
Life assurance
Company sick pay scheme
Enhanced Family Friendly Policies
Teammate discount on Food Beverage
Discounted Room Rates
Employee Assistance Program
Learning Development opportunities
Access to Virgin Family, which contains various Virgin group discounts and treats!
Joining a great team being part of Virgin Hotels worldwide!

We believe that our team should be reflective of the world. We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds.? We are proud to be an inclusive and Equal Opportunity Employer

REDEFINING LUXURY HOTELS IN EDINBURGH

DISCOVER YOUR PLACE IN THE CITY

Think you know what Scottish luxury looks like? Think again. Situated in the historic India Buildings, Virgin Hotels Edinburgh is reimagining the Old Town, marrying its iconic Victorian architecture with distinctive, contemporary design. Inside the hotel, you’ll experience a world that revolves around you – from our signature chamber design to numerous drinking, dining and entertainment options that you’ll never want to leave. When you do venture out, you’ll find Edinburgh’s top attractions in walking distance. Fancy a stroll around Edinburgh Castle? Easy – it’s only 4 minutes away. Want to snap Victoria Street for your Insta? No sweat, it’s on your doorstep. Buckle up, we put you so close to history it’s basically time travel.

Benefits:

• Bereavement leave


• Canteen


• Company events


• Company pension


• Cycle to work scheme


• Discounted or free food


• Employee discount


• Enhanced maternity leave


• Enhanced paternity leave


• Life insurance


• On\-site gym


• Referral programme


• Sick pay

This listing is from Indeed. View original listing ↗