Reception Manager VA2760

Anabas Welcome is specialised in high\-end reception and concierge services, the premium front of house division of Anabas. Our focus lies in supporting corporate office occupiers looking for a great workplace experience for their staff and customers.

Do you have:

• At least 2 years experience working as a reception manager in a corporate environment.


• Ability to provide consistent 5 star customer service.


• Ability to confidently lead a team and meet client expectations.


• Must have worked with various visitor and space management systems.


• Effective communication skills.


• The ability to work in a fast\-paced environment in which you can maintain an exceptional level of service whilst managing multiple tasks.

This is a great opportunity for an enthusiastic, self\-motivated candidate who enjoys leading the team to provide a welcoming and efficient guest experience to all occupiers and their guests.

As a public\-facing position, this role calls for a candidate with excellent customer service skills and the confidence to display them in every interaction.

This is a full time permanent role working 45 hours per week on a rotating shift between the hours of 7:00am to 7:00pm, Monday to Friday at an annual salary of £40,500\. In the Tottenham Court area of Central London.

A high standard of service delivery is expected, and you will have the ability to understand what is needed to ensure our client requirements are met.

Benefits include:

• 28 days holiday per year inc. Bank Holidays.


• Life Insurance.


• Employee Assistance Programme.


• Eyecare Vouchers.


• Perkbox offers.


• Recommend a friend scheme.


• Training \& development opportunity.

Your responsibilities will include:

• Lead by example process all guests in a polite and courteous and professional manner and ensure personal presentation is to a high standard always. Demonstrate an understanding of 5 star and VIP guest service. Suggest and implement new ideas to continually improve guest experience.


• Oversee the reception team, managing rotas, training and shifts to ensure optimal coverage and a high performing team.


• Document and implement any changes to protocols and ensuring all team members are fully briefed on these amendments.


• Oversee the operation of a busy reception area, manage enquiries, and ensure all requests are logged, actioned, and closed efficiently.


• Create and manage comprehensive documentation of processes to facilitate training, compliance, and continuous improvement.


• Support and develop the team to build upon the service provided for client and visitor

Candidates who are successful after their first stage interview will be invited to a second stage interview with our client.

Sound like the job for you? We look forward to receiving your application soon!

This listing is from indeed. View original listing ↗