Reception (Care Navigator)
Part Time Receptionist (Care Navigator)
20 hours per week (Part time)\-Maternity Cover
We are a busy GP surgery with an 8,000\-patient list, and we are looking for a friendly and efficient Part\-Time Receptionist (Care Navigator) to join our team at Whitchurch Road Surgery.
Key Responsibilities:
\- Acting as the first point of contact for patients, both in person and over the phone.
\- Scheduling appointments and managing the practice diary.
\- Navigating patient queries to ensure they receive the appropriate care and information.
\- Handling and updating patient records using our clinical system.
\- Liaising with GPs, nurses, and other healthcare professionals to ensure smooth service delivery.
\- Assisting with general administrative duties, including emails, filing, and scanning.
Key Skills \& Requirements:
\- Excellent communication and interpersonal skills.
\- Ability to work in a fast\-paced, busy environment while remaining calm and professional.
\- Strong organisational skills and attention to detail.
\- Proficiency in IT systems (experience with medical software such as Vision/EMIS is advantageous but not essential).
\- Compassionate and empathetic, with a commitment to patient care.
\- Previous experience in a healthcare or receptionist role is desirable but not essential.
Working Hours:
20 hours per week, with some flexibility required to cover busy periods.
If you are a motivated individual who enjoys working in a busy, people\-facing environment, we would love to hear from you.
We look forward to welcoming you to our friendly team!
Job Type: Part\-time
Pay: From £12\.73 per hour
Benefits:
- Company pension
- Free parking
- On\-site parking
- GCSE or equivalent (preferred)
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
- English (preferred)
- Driving Licence (preferred)
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