Quality Management Systems Coordinator

Are you experienced in Quality Management Systems and ready to take ownership of a business-critical function?

Do you thrive in a structured, process-driven environment where compliance, improvement, and governance are key priorities?

Looking for a role where you can play a pivotal part in achieving and maintaining ISO accreditation within a growing organisation?

Gillespie Recruitment are delighted to be partnering with a forward-thinking and evolving organisation as they look to appoint a Quality Management Systems (QMS) Coordinator to join their team in Newcastle.

This is an exciting opportunity for an experienced QMS professional to support the development, implementation, and ongoing management of a robust governance framework, playing a key role in achieving ISO accreditation and embedding best practice across the business.

The Role This is a highly important and structured QMS Coordinator position, ideal for someone with experience in implementing and maintaining quality management systems who enjoys working in a collaborative, process-driven environment.

Working closely with the Head of Strategy & Governance, you will support the development of a company-wide QMS framework, help secure ISO 9001 accreditation, and ensure it is effectively maintained as part of business-as-usual operations.

This role offers the opportunity to influence processes across the organisation, contribute to continuous improvement, and support compliance across quality, environmental, and health & safety standards.

Key Responsibilities Quality Management Systems & Compliance

• Supporting the development and implementation of a robust QMS framework aligned to ISO standards


• Assisting in achieving ISO 9001 accreditation and ensuring ongoing compliance


• Maintaining and updating policies, procedures, and standards in line with business needs


• Supporting internal and external audits and ensuring follow-up actions are completed

Governance & Reporting

• Assisting with company-wide risk management and objectives programmes


• Preparing performance dashboards and management reports


• Supporting leadership with data, insights, and compliance tracking

Training & Communication

• Advising and supporting colleagues on QMS processes and best practices


• Providing training on management systems and compliance requirements


• Working collaboratively across departments to embed standards

Operational Support

• Supporting problem-solving relating to quality, environmental, and health & safety issues


• Assisting with non-conformances, incidents, and corrective actions


• Liaising with external accreditation bodies and supporting audits/visits

Continuous Improvement

• Identifying opportunities to improve systems, processes, and compliance


• Supporting the development of procedures, manuals, and documentation


• Promoting a culture of continuous improvement across the organisation

About You We are looking for a proactive and detail-focused QMS professional who is confident working with structured systems and thrives in a governance-driven environment.

You’ll bring experience of implementing and managing ISO-aligned systems, along with the ability to communicate effectively across all levels of the business.

Skills & Experience Required • Minimum 3 years’ experience implementing and managing ISO 9001 Quality Management Systems

• Strong understanding of quality, environmental, and health & safety standards


• Experience supporting audits and maintaining compliance post-accreditation


• Excellent organisational and planning skills


• Strong communication skills (both written and verbal)


• Ability to analyse information and present clear, actionable insights


• Confident using Microsoft Office packages (Excel, Word, PowerPoint)


• Ability to prioritise workload and manage multiple tasks effectively


• Experience working both independently and as part of a team

Personal Attributes • Proactive and self-motivated with a strong sense of ownership

• Detail-oriented with a structured and methodical approach


• Strong problem-solving ability with a solutions-focused mindset


• Professional, reliable, and confident working with senior stakeholders


• Collaborative team player with the ability to influence and engage others


• Committed to high standards and continuous improvement

Desirable Experience • ISO 9001 Lead Auditor qualification

• Experience delivering QMS implementation projects


• Experience managing and monitoring an established QMS framework


• Knowledge of regulations within social housing


• Experience in a commercial or project-based environment

What’s on Offer • Salary of £35,000

• Opportunity to play a key role in achieving ISO accreditation


• Involvement in shaping and embedding business-wide processes


• Collaborative working environment with senior stakeholder exposure


• Ongoing professional development opportunities


• A role with real impact on organisational performance and compliance

If you are an experienced QMS professional looking for your next opportunity to make a real impact within a growing organisation, we would love to hear from you.

Apply today or contact the team at Gillespie Recruitment to find out more about this Quality Management Systems Coordinator opportunity.

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