Quality & Customer Success Engineer

Quality \& Customer Success Engineer

Ready to shape the future of our industry?
At Fedrigoni, we have a strong ambition to amaze the world – by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. This position will be based in our UK based site in Dukinfield.

Mission and Key Priorities of the Role

As a Quality \& Customer Success Engineer, you will ensure that products and processes meet the highest quality standards while providing outstanding technical support to customers worldwide. This role bridges plant quality management and customer success, fostering a strong culture of quality, continuous improvement and customer centricity.

Your Responsibilities Will Be

• Monitor and analyse business process performance through internal audits, KPIs and quality metrics to ensure compliance with standards and regulations.


• Support quality control activities across production processes and finished products.


• Conduct root cause analysis and implement corrective and preventive actions to reduce defects and customer complaints.


• Support plant improvement projects including data analysis, process development, training, audits and new test methods.

• Provide technical support to customers and end\-users including troubleshooting, product trials and qualifications.


• Organise on\-site and remote technical support for complex technical claims.


• Deliver product, converting and application training to customers and internal teams.


• Gather customer requirements and support new product development projects.


• Collaborate closely with Production, R\&D, Procurement, Logistics, Sales and Customer Success teams.

• 3 – 5 years’ experience in quality, technical support or have a good understanding of technical processes, preferably in manufacturing.


• Relevant higher education in Engineering, Chemistry or a related technical field and or in Quality Management is advantageous.


• Knowledge of Lean, Six Sigma or continuous improvement methodologies is an advantage.


• Experience in a customer\-facing role will be advantageous.


• Strong problem\-solving, analytical and organisational skills.


• Excellent communication skills; customer\-oriented and able to work under pressure.


• Availability for frequent UK\-based travel.


• Fluent in English (Italian/Spanish is a plus).

This role offers a unique opportunity to combine quality excellence with customer impact, contributing directly to product quality, innovation and customer satisfaction within a dynamic international environment.

Pay: From £28,000\.00 per year

Work Location: In person

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