Quality Assurance Assistant

Quality Assurance Coordinator - 6 month fixed term contract initially

• Location: Plymouth


• Job Type: Full-time - FTC

My client is looking for a Quality Assurance Coordinator to join them, initially on a 6 month fixed term contract, where you will play a pivotal role in enhancing their operational excellence. This position offers the opportunity to ensure high standards of compliance and quality across various departments, contributing directly to their strategic objectives and delivering exceptional service to their clients.

Day-to-day of the role:

• Coordinate both internal and external audits to ensure compliance with regulatory obligations and standards.


• Conduct internal QA audits according to the Internal Annual Audit Plan, collaborating with department managers to implement necessary documentation updates and changes.


• Manage responses to audit findings, including nonconformance and corrective actions, facilitating cross-departmental quality improvements and continuous service enhancement.


• Maintain meticulous records of non-compliance issues and follow up to ensure they are resolved.


• Oversee the document control system, ensuring that all documentation is current, amendments are logged and authorised, and only the latest documents are accessible.


• Promote a unified approach to quality assurance across the organisation, ensuring processes and procedures are integrated and aligned with their Strategic Business Plan.


• Support the ongoing development and implementation of operational processes, enhancing service delivery through a comprehensive organisational approach.


• Contribute to the knowledge base of the organisation by staying informed about departmental strategies, policies, and procedures, and identifying potential improvements through a customer-focused perspective.


• Assist in the delivery of internal QA training in collaboration with the Learning & Development team.


• Provide support during compliance visits, ensuring necessary evidence is prepared and presented.


• Produce accurate statistical reports for management and committee reviews.


• Manage the financial aspects of internal audits, including invoice verification and payment arrangements.


• Maintain the integrity and accuracy of the digital platform used for QA and internal audits.

Required Skills & Qualifications:

• Proven experience in quality assurance or a related field.


• Strong understanding of compliance standards.


• Excellent organisational and coordination skills, with the ability to manage multiple tasks efficiently.


• Strong communication and interpersonal skills, capable of working collaboratively across various departments.


• Proficient in managing documentation and control systems.


• Analytical skills with a keen eye for detail and the ability to oversee quality improvement initiatives.

Benefits:

• Competitive salary and benefits package.


• Opportunities for professional development and training.


• Supportive and inclusive work environment.


• Contribution to community service and impact.

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