Pub & Hotel Assistant Manager

Overview
We are seeking an Assistant Pub \& Hotel Manager to support the daily operations of our hospitality establishment. The ideal candidate will possess strong leadership skills, a passion for guest service, and proven experience in supervising teams within the hotel or hospitality industry. This role offers an exciting opportunity to contribute to a welcoming environment, ensuring exceptional service standards while assisting in the smooth running of the pub and hotel facilities.

Responsibilities

• Support the Hotel \& Pub Directors in overseeing daily operations, ensuring high standards of guest service and satisfaction.


• Supervise and motivate team members across various departments, fostering a positive and productive work environment.


• Assist with human resources functions, including recruitment, training, and performance management of staff.


• Handle guest enquiries, complaints, and special requests with professionalism and courtesy.


• Coordinate reservations, check\-ins, and check\-outs efficiently while maintaining accurate records.


• Ensure compliance with health and safety regulations, licensing laws, and company policies.


• Contribute to organising events or promotions to enhance guest engagement and revenue generation.


• Support financial management tasks such as budgeting, stock control, and sales reporting as required.

• Proven supervisory experience within the hotel or hospitality sector.


• Strong leadership skills with the ability to manage a diverse team effectively.


• Excellent guest service skills with a friendly and professional demeanour.


• Experience in human resources functions such as recruitment, training, or staff development is advantageous.


• Previous hotel experience is preferred but not essential; a background in hospitality is essential.


• Organisational skills with the ability to multitask in a fast\-paced environment.


• A proactive approach to problem\-solving and decision\-making. This role offers an engaging environment where your leadership can make a tangible difference in delivering memorable guest experiences while supporting our team’s success.

Work Location: In person

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