Property Manager (Development Manager)

Job description

Please send us a STAND OUT cover letter with your application, detailing what you can bring to this role in the mid market team, and why we’d be mad not to hire you! (Applications without covering letters will not be considered).

We have an exciting and rare opportunity to join our award\-winning (team of the year 2023\) mid market team as one of our dedicated Development Managers. You’ll be fully responsible for looking after all aspects of the tenancies and building management for the Developments in your care. This is an exciting and dynamic role where no two days will be the same and we are now looking for more talented, motivated, people\- focused\- people, with a dedicated passion in customer care.

Development Manager Responsibilities

Development Managers hold a pivotal role in our mid market team as the primary point of contact for any issues that arise during a tenancy or at the communal spaces in the developments. In this role you’ll encounter new challenges regularly, and you’ll continually work to find great outcomes for everyone no matter what situation you have at hand. You’ll require heaps of dedication, integrity in abundance, thrive when managing a busy and ever\-changing workload, and have the ability to communicate clearly and directly at all levels.

Day to day, your role will include but not be limited to;

• Looking after people: As the main point of contact for any tenancy\-related issues, you’ll be expected to respond to any situation with care, diligence, and respect, while solving and responding to tenant enquiries quickly.


• Building strong rapport: forming and nurturing positive and long\-lasting relationships with your team and customers is the heart of everything you’ll do.


• Managing reactive repairs: promptly picking up any maintenance issues reported via our online platform, ensuring appropriate actions are taken quickly and repairs are carried through to completion effectively, keeping all relevant parties up\-to\-date.


• Visiting the properties and Developments to ensure they are in a safe and comfortable condition for our customers.


• Working closely with multiple other teams across the business \- communicating effectively and role modeling our core values in all you do.

Strong \& Confident Decision Making: This is a fast\-paced and, at times, intense role \- when it comes to their homes, people are emotionally invested and we need to match that investment with a steady hand. You will be required to make timely, well\- informed decisions, back yourself throughout the process and keep each person looped in at every turn. At times, you’ll be required to direct your colleagues and peers, keeping them right and ensuring issues are solved to a high standard.

People\-First Approach: People are at the heart of our business. You will be driven by the desire to provide an unrivaled service to our clients at every turn. Every day you’ll be building and nurturing relationships through demonstrating trust and showing your expertise. You’ll hold the responsibility for ensuring your customers experience outstanding service in your care.

Problem Solving: Each day will bring about new problems to solve, many of which you might not have experienced before. You need to have the confidence to dive\-in, willingness to learn, and flexibility to approach, understand, and solve whatever issue comes your way, calling on the right support as you go.

Safe Pair of Hands: You’ll need to demonstrate a keen eye for detail, a desire to deliver personal yet efficient service and be able to take personal responsibility for our tenant service.

Apply If You:

●Take personal ownership of your actions and decisions, and strive to improve and grow. You are not afraid to think outside the box and work outside your comfort zone in pursuit of learning and finding better ways to do things.

● Communicate openly and are willing to acknowledge mistakes (when they inevitably happen!), accept the learning and move forward positively.

● Value honesty and integrity – you tackle challenging situations and conversations with bravery, kindness and empathy, and you are committed to doing the right thing, even when no one is watching.

● Are resilient – you can stay focused when faced with a challenge, and have the will and drive to keep pushing through in spite of any set\-backs.

● Thrive in a fast\-paced, busy, and dynamic working environment. Embracing challenge and opportunity is a core concept at Umega, and you’ll therefore need to be someone who welcomes the possibilities that this brings.

● Have confidence working with a range of technology and have the ability to pick up systems and processes quickly, while maintaining exceptional attention\-to\-detail.

Start date \- ASAP

Drivers license is essential

Salary \- £29,000\-£31,000 (depending on experience)

Job Type: Full\-time

Pay: From £29,000\.00 per year

Benefits:

• Additional leave


• Casual dress


• Company events


• Company pension


• Cycle to work scheme


• Employee discount


• Private medical insurance


• Sick pay


• Work from home

This listing is from Indeed. View original listing ↗