Project Support Coordinator

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<p><strong>OUR COMPANY:<br></strong><br>EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.<br><br>We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.<br><br><strong>There are 2 positions available: <br> <br></strong><strong>Position 1 covering the hours of 6am-2:30pm</strong></p>
<p><strong>Position 2 covering the hours of 9am-5:30pm</strong></p>
<p><strong>WHAT YOU WILL DO:</strong></p>
<p><br>We are looking for a driven and detail-oriented <strong>LMR (Land, Mobile &amp; Radio) Deployment Support Coordinator</strong> to join our dynamic Global Product Security team. In this role, you will collaborate closely with cross-functional teams and key stakeholders, helping to streamline processes, drive security initiatives, and ensure the successful execution of projects within the security domain.</p>
<p><br><strong>KEY RESPONSIBILITIES:</strong></p>
<p>Personnel performing Land Mobile Radio LMR support services / operating the Service Desk will be responsible for executing on the following:</p>
<ul>
<li>Managing all administrative and information flow aspects of LMR projects, ensuring data integrity, resource alignment, and efficient execution support across the program; including:</li>
<li>Ensuring data integrity and up-to-date status across all key LMR tracking systems.</li>
<li>Supporting project delivery schedules, resource alignment, and site access requests for technical personnel and subcontractors.</li>
<li>Supporting the development and maintenance of LMR training materials and documentation, coordinating training sessions, and onboard new project personnel (EPMs, vendors, colleagues) on LMR processes and project status.</li>
<li>Overseeing the lifecycle of LMR support requests and faults, ensuring rapid triage, efficient routing, and timely resolution according to established SLAs; including:</li>
<li>Overseeing the LMR fault reporting and support ticket lifecycle, from initial intake to resolution tracking.</li>
<li>Conducting initial assessment and triage of LMR faults and service requests, prioritizing and ensuring accurate routing to appropriate technical teams.</li>
<li>Tracking resolution of faults and service orders against established SLAs.</li>
<li>Coordinating radio and system repair processes by engaging appropriate technical and vendor resources and managing responses and resolution for all LMR-related tickets and SmartPTT support requests.</li>
<li>Managing all regulatory requirements related to Radio Frequency (RF) licensing, ensuring global compliance and optimal spectrum management for LMR systems, including:</li>
<li>Managing the entire RF license application process, including consulting with the TPM and Legal, and ensuring all data is updated to the relevant tracker.</li>
<li>Managing the domestic and international regulatory application process for new RF sites, as well as modifications and renewals of existing licenses; including translating foreign documentation into English and ensuring each country's specific legal process is followed.</li>
<li>Maintaining and optimizing the central database of all active licenses.</li>
<li>Researching and analysing appropriate RF spectrum for LMR systems to support new and evolving system deployments.</li>
</ul>
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<p><strong>Essential Criteria: </strong></p>
<ul>
<li>Minimum of 3 years experience in a similar position.</li>
</ul>
<ul>
<li>Proven track record in project delivery with exceptional interpersonal skills.</li>
<li>Ability to be self-motivated and accountable in a fast-pace, independent environment</li>
<li>Ability to think creatively as well as methodically regarding technical issue</li>
<li>Technical skills must include a knowledge of Security communications related hardware and signal flow</li>
<li>Must be able to read and understand plans to ensure everything is done correctly and do any additional configuration that is required</li>
<li>Strong interpersonal, customer service, and conflict resolution skills</li>
<li>Willingness to learn and adapt to client culture</li>
<li>Ability to work both independently as well as with a team</li>
<li>Must have critical thinking and problem-solving ability</li>
<li>Be flexible and adaptable to change and hours of work, to meet the needs of the customer</li>
<li>Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work</li>
</ul>
<p>If you are passionate about security risk management and effective service delivery, we encourage you to apply and join our team. </p>
<p><br><strong>BELONGING AT EOS:</strong><br><em>EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.</em></p>
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<p>#LI-CT2 #INDEMEA</p>
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