Product Manager

Details
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Reference number

463914

Salary

£58,541 \- £64,624
A Civil Service Pension with an employer contribution of 28\.97%
GBP

Job grade

Grade 7### Contract type

Permanent### Business area

HMRC \- CDIO \- CDPO \- Response, Exception, \& Analytics### Type of role

Digital

Information Technology### Working pattern

Flexible working, Full\-time, Job share, Part\-time### Number of jobs available

1
Contents
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• Location


• About the job


• Benefits


• Things you need to know


• Apply and further information

Location
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Telford \- Plaza 1 and 2

Liverpool Regional Centre \- Water Street

Manchester Regional Centre \- Three New Bailey

Leeds Regional Centre \- Wellington PlaceAbout the job
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Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

This Product Manager role is specifically within the Response, Exceptions and Analytics Team who are the IT function that serve key internal customer groups within Customer Compliance Group (CCG). We act as a trusted partner and translate business need into technology outcomes. You will be working within a highly established Product Management Team who manage the Caseflow Suite Products and will be working with our customers to plan and deliver a series of enhancements to the Case Management Product, working with Pega and Documentum applications.

Job description

A Product Manager is responsible for facilitating a product team to build and release digital products or features. Product Managers understand the business goals, the user needs for the service, and the different options for how to build and scope the digital product according to those needs. Product Managers at HMRC can make use of multiple learning and development opportunities to develop their product management skills if joining at entry level. Additionally, they follow the Government Digital and Data (GDaD) capability framework and career paths.### Person specification

You will:

• Deliver product features/enhancements for the Case Management suite of products, working with both Pega and Documentum applications and applying both agile methodologies effectively.


• Define the scope of the service and adapt it to user research insights or as business objectives evolve.


• Engage stakeholders to get buy in for the product vision and roadmaps.


• Work, coach and mentor with a multidisciplinary agile product delivery teams (civil servants or suppliers) with skills such as user research, service design, business analysis, or software engineering to shape the product and build it.


• Own and maintain backlogs of ‘user stories’ (which describe features and functions a user should be able to do on the product) and prioritise the order in which they will be built and released to users. These should be in line with the goals of the product set by the organisation.


• Work with the Leads in your area to understand different options for how a product or digital service might be developed, and the high\-level financial case for the options.


• Plan, organise and manage the various types of sprint ceremonies.


• Giving and receiving product feedback, helping facilitate feedback loops.


• Take ownership of team deliverables when they require and deliver value to the business.


• Management and trend analysis of Incidents and problem records in ServiceNow and facilitate prioritisation with other Product Owners.


• Collaborate with other Product Managers and business stakeholders to align delivery with strategic goals.


• Communicate delivery progress and benefits to stakeholders at all levels.


• Participate in, and contribute to the Product management community of practice, whether through taking part in community initiatives, running sessions or talks, or other activities which support other product managers.

Essential Criteria:* Ability to build and maintain effective working relationships with a wide range of stakeholders throughout the full delivery lifecycle, including product owners, managers, users, and external suppliers.

• Experience coordinating business\-as\-usual roadmaps across multiple teams and integrating Spending Review programmes and external changes into a coherent delivery plan.


• Experience managing and analysing production Incident and Problem records in ServiceNow, including trend analysis and facilitating prioritisation decisions with Product Owners.


• Experience managing Kanban boards and Scrum delivery in Jira, alongside maintaining documentation within Confluence.


• Demonstrated experience of planning and running all sprint ceremonies, including sprint planning, reviews, retrospectives, and stand ups.

Desirable Criteria:

• Certified Scrum Master or similar qualification.


• Working knowledge of Pega and Documentum applications.


• Experience of managing staff.


• Working knowledge of ITIL v4\.


• Experience of conflict resolution/negotiation and/or bringing people together to form motivated and empowered teams.

Transitional Sites

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long\-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Telford Plaza, Telford \- moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Benefits
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Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension \- We make contributions to our colleagues’ Alpha pension equal to at least 28\.97% of their salary.


• Family friendly policies.


• Personal support.


• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visit Thinking of joining the Civil Service

Things you need to know
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Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.### Selection process details

This vacancy is using Success Profiles , and will assess your Strengths and Experience.How to Apply

As part of the application process, you will be asked to provide the following:

• A name\-blind CV including your job history which should cover up to a maximum of your last 5 roles. Give a brief summary of what you delivered and any key achievements in each role (max 100 words per role).


• A 500\-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.

Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy\-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on the CV.

At full sift your CV, and your Personal Statement, will be assessed, with the successful candidates being invited to interview.

In the event of a low number of suitable applications, we may appoint from sift only

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be asked strength\-based questions to also explore what you enjoy and your motivations relevant to the job role. Your experience will be assessed on the Job Specification and Essential Criteria.

This is an example of a strengths\-based question:“

It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”

There is no expectation or requirement for you to prepare for the strengths\-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Interviews will take place via video link. Sift and

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