Principal Application Support Manager

DHL Express \- a company that connects people!
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What makes DHL great? Our People! We know each employee’s individual contributions make us the \#1 Express Delivery and Logistics Company in the world.

*Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine* DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today…

We are looking for a Principal Application Support Manager based in Diegem, Belgium, to lead the support, stability, and continuous improvement of mission\-critical applications within our Global Aviation IT environment.

In this highly visible role, you will act as a technical authority and service owner, driving complex initiatives, managing high\-impact incidents, and shaping the strategy for global platforms. You will collaborate with senior stakeholders, influence decision\-making, and ensure our services meet the highest standards of performance and availability. .

How will you contribute to the success of DHL?
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• Own end\-to\-end performance, availability, and reliability of mission\-critical global applications


• Ensure services consistently meet agreed SLAs, KPIs, and business expectations


• Lead major incident and recovery management, minimizing business disruption


• Proactively identify, analyse, and eliminate recurring incidents and root causes


• Act as a senior technical expert providing guidance on complex issues and solutions


• Contribute to architecture, design, and implementation of new systems and integrations


• Lead and support complex migrations, transitions, and transformation initiatives


• Drive continuous service improvement through monitoring, reporting, and optimization


• Build and maintain strong relationships with business stakeholders and partners


• Act as a trusted advisor, influencing technical and strategic decisions


• Manage and coordinate global, cross\-functional teams and technical resources


• Ensure adherence to ITIL practices and internal processes across service operations


• Support and contribute to project delivery, ensuring timelines and objectives are met


• Identify opportunities to enhance efficiency, scalability, and service quality


• Provide regular service reviews, reporting, and insights to senior stakeholders

Do you have what it takes?
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• Extensive experience in application support within complex, global IT environments


• Proven track record managing mission\-critical systems and high\-availability services


• Strong experience leading large\-scale IT initiatives, migrations, or transformation programs


• Deep understanding of ITIL principles, incident, problem, and service management


• Solid technical knowledge across applications, infrastructure, and integrations


• Ability to troubleshoot complex technical issues and drive resolution effectively


• Experience working with global, cross\-functional, and distributed teams


• Strong stakeholder management skills with the ability to influence at senior levels


• Excellent communication skills, with fluency in English (written and spoken)


• Strong analytical thinking and data\-driven problem\-solving capabilities


• Ability to prioritise effectively in high\-pressure and fast\-paced environments


• Proactive mindset with a strong focus on continuous improvement and innovation


• Experience with monitoring, reporting, and service performance optimisation


• Relevant certifications such as ITIL, PRINCE2, or technical certifications are an advantage


• Leadership mindset with the ability to guide, mentor, and coordinate without direct authority

Why join us?
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• Work on mission\-critical global systems in a leading logistics company


• Be part of high\-impact transformation initiatives


• Collaborate with experts across international teams


• Opportunity to shape the future of Global Aviation IT services

Please submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor’s, Master’s, or MBA certificate).

*DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.*

Liesbeth Van Criekingen \- Lead HR Business Partner

Sarah Stroobants \- HR Specialist

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