Practice Manager

Job Overview
We are a reputable dental practice located in the heart of Edinburgh City Centre, known for providing high\-quality care in a modern and welcoming environment. Our team of professionals is passionate about delivering exceptional dental services and creating a positive experience for each of our patients. We are currently seeking a dedicated and experienced Practice Manager to oversee the smooth operation of our practice and contribute to its ongoing success.

Position Overview:
As Practice Manager, you will play a pivotal role in the day\-to\-day management of the practice. This is a leadership position that requires a proactive and solution\-oriented individual who can manage both clinical and administrative aspects of the practice. You will ensure that our team operates efficiently, maintain a high standard of patient care, and oversee the practice’s financial performance.

Duties

• Oversee and manage the daily operations of the practice, ensuring smooth and efficient workflow.


• Supervise, train, and support a team of dental professionals, including receptionists, hygienists, and dental assistants.


• Ensure a high standard of customer service, handling patient inquiries, complaints, and feedback in a professional manner.


• Develop and maintain effective scheduling systems to optimize patient flow and minimize wait times.


• Handle billing, insurance claims, collections, and ensure accurate financial records.


• Oversee office supplies and inventory management to ensure stock levels are maintained.


• Ensure the practice complies with relevant healthcare regulations, including GDPR and CQC standards (if applicable).


• Assist with the preparation and management of the practice budget, financial reports, and forecasts.


• Conduct regular staff meetings to ensure clear communication and team collaboration.


• Manage recruitment, onboarding, and HR functions, including payroll, benefits, and performance evaluations.


• Coordinate marketing and patient outreach efforts to enhance patient acquisition and retention.


• Work closely with the clinical team to improve operational efficiencies and patient care quality.

• Previous experience in a dental practice management or similar healthcare management role is highly desirable.


• Strong leadership, organizational, and problem\-solving skills.


• Excellent communication skills, both verbal and written.


• Proficiency in practice management software (e.g., SOE Exact, Dentrix, or similar systems).


• In\-depth knowledge of dental insurance processes, coding, and billing systems.


• Ability to manage multiple priorities in a fast\-paced environment.


• Strong financial acumen with experience in budgeting, reporting, and managing office expenses.


• Proactive, friendly, and professional with a focus on patient satisfaction.


• A degree in Healthcare Management, Business Administration, or a related field is preferred but not essential.

Pay: £31,737\.00\-£33,893\.00 per year

Benefits:

• Company pension


• Employee discount

• Medical Practice Management: 1 year (preferred)


• Dental Practice Management: 3 years (preferred)

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