PM Operations Assistant/Customer Service
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring a positive experience. This role requires strong communication skills and the ability to handle various customer interactions with professionalism and care.
*Duties*
\- Respond to customer inquiries via phone, email, or in\-person, ensuring timely and accurate information is provided.
\- Communications with other network depots to ensure delivery performance is kept.
\- Communication with our own drivers to ensure KPI's are maintained.
\- Work closely and report to the Depot Manager.
\- Resolve customer complaints and issues effectively while maintaining a positive attitude.
\- Maintain a thorough understanding of our products and services to provide knowledgeable assistance.
\- Collaborate with team members to improve customer service processes and enhance the overall customer experience.
\- Keep the workspace organised and ensure compliance with company policies.
Skills
\- Strong customer service skills with a focus on delivering an excellent customer experience.
\- Excellent communication skills, both verbal and written, with a friendly and approachable demeanour.
\- Strong problem\-solving abilities and the capacity to work under pressure in a fast\-paced environment.
\- Previous experience in a courier transport or logistics related arena would be an advantage but not a necessity.
Hours of work
\- Monday to Friday 45\.00 hours per week 11:00 \- 20:00\.
Job Types
\- Full\-time, Permanent
Benefits:
\- Company events
\- Company pension
\- Free on\-sight parking
Schedule:
- Monday to Friday
- Overtime
- Work Location: In person
Pay: £26,000\.00\-£27,000\.00 per year
Benefits:
- Company pension
- On\-site parking
- Overtime
- GCSE or equivalent (preferred)
- customer service: 1 year (preferred)
- Driving Licence (preferred)
Job Type: Full\-time
Pay: £26,500\.00\-£27,500\.00 per year
Benefits:
- Company pension
- Free parking
- On\-site parking
This listing is from indeed. View original listing ↗